How To Fix BS_SSC_SR011 - Service request with GUID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 011

• Message text: Service request with GUID &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR011 - Service request with GUID &1 does not exist ?

  The SAP error message BS_SSC_SR011 indicates that a service request with the specified GUID (Globally Unique Identifier) does not exist in the system. This error typically occurs in the context of SAP Solution Manager or when dealing with service requests in the SAP Support Portal.
  Causes:
  
  Incorrect GUID: The GUID provided may be incorrect or mistyped.
  Service Request Deletion: The service request may have been deleted or archived, making it unavailable in the system.
  Authorization Issues: The user may not have the necessary authorizations to view the service request.
  System Synchronization Issues: There may be synchronization issues between different systems or components, leading to the service request not being recognized.
  Database Issues: There could be issues with the database that prevent the retrieval of the service request.
  
  Solutions:
  
  Verify the GUID: Double-check the GUID for any typos or errors. Ensure that you are using the correct identifier.
  Check Service Request Status: If you have access, check if the service request has been deleted or archived. You may need to consult with your SAP administrator or support team.
  Review Authorizations: Ensure that you have the necessary permissions to access the service request. If not, contact your system administrator to grant the required access.
  System Check: If you suspect synchronization issues, check the system logs or consult with your SAP Basis team to ensure that all systems are properly synchronized.
  Database Integrity: If you suspect database issues, work with your database administrator to check for any inconsistencies or errors in the database.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with the error message and any relevant details.
  Documentation: Review the SAP documentation related to service requests and the specific module you are working with for additional context and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.