How To Fix BS_SSC_SR009 - Change failed in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 009

• Message text: Change failed in CRM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR009 - Change failed in CRM ?

  The SAP error message BS_SSC_SR009, which indicates "Change failed in CRM," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with updating or changing a service request or other CRM object. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to make changes to the service request.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
  Business Logic Errors: Custom business logic or enhancements may be preventing the change from being processed.
  System Configuration: Incorrect configuration settings in the CRM system can lead to failures when attempting to change records.
  Locking Issues: The record may be locked by another user or process, preventing changes from being made.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the appropriate authorizations to perform the change. This can be done by reviewing the user's roles and permissions in the system.
  Validate Data: Review the data being submitted for changes. Ensure that all mandatory fields are filled out correctly and that the data adheres to the expected formats.
  Review Custom Logic: If there are custom enhancements or business logic implemented, review them to ensure they are not causing the issue. Debugging may be necessary to identify the root cause.
  Check Configuration: Review the CRM configuration settings related to service requests to ensure they are set up correctly.
  Release Locks: If the record is locked, identify the user or process that has locked it and resolve the locking issue. This may involve waiting for the lock to be released or contacting the user who has the lock.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view and manage service requests.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs (transaction SLG1) for more detailed error messages that can provide insights into why the change failed.
  Debugging: If you have access to debugging tools, you can set breakpoints in the relevant function modules to trace the execution and identify where the failure occurs.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.