How To Fix BS_SSC_SR010 - Failed to connect to CRM

BS_SSC_SR010 - Overview

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 010

• Message text: Failed to connect to CRM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

BS_SSC_SR010 - Details

• The SAP error message BS_SSC_SR010: Failed to connect to CRM typically indicates that there is an issue with the connection between the SAP system and the CRM (Customer Relationship Management) system. This can occur due to various reasons, including configuration issues, network problems, or system downtime.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the CRM system.
  Configuration Errors: Incorrect configuration settings in the SAP system or CRM system can lead to connection failures.
  Service Availability: The CRM service may be down or not running, preventing connections.
  Authorization Issues: The user or system may not have the necessary permissions to access the CRM system.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection.
  Incorrect RFC Destination: The Remote Function Call (RFC) destination may be incorrectly configured.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the SAP system and the CRM system is stable and operational.
  Use tools like ping or traceroute