How To Fix BS_SSC_SR010 - Failed to connect to CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 010

• Message text: Failed to connect to CRM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR010 - Failed to connect to CRM ?

  The SAP error message BS_SSC_SR010: Failed to connect to CRM typically indicates that there is an issue with the connection between the SAP system and the CRM (Customer Relationship Management) system. This can occur due to various reasons, including configuration issues, network problems, or system downtime.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the CRM system.
  Configuration Errors: Incorrect configuration settings in the SAP system or CRM system can lead to connection failures.
  Service Availability: The CRM service may be down or not running, preventing connections.
  Authorization Issues: The user or system may not have the necessary permissions to access the CRM system.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection.
  Incorrect RFC Destination: The Remote Function Call (RFC) destination may be incorrectly configured.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the SAP system and the CRM system is stable and operational.
  Use tools like ping or traceroute to diagnose network issues.
  
  
  
  Verify Configuration Settings:
  
  Check the configuration settings in both the SAP and CRM systems to ensure they are correct.
  Review the RFC destination settings in transaction SM59 in the SAP system.
  
  
  
  Check CRM System Status:
  
  Verify that the CRM system is up and running. Check for any scheduled maintenance or downtime.
  
  
  
  Review User Authorizations:
  
  Ensure that the user or system has the necessary authorizations to access the CRM system.
  
  
  
  Firewall and Security Settings:
  
  Check firewall settings to ensure that they are not blocking the connection between the two systems.
  
  
  
  Test RFC Connection:
  
  In transaction SM59, test the RFC connection to see if it is working correctly. If there are errors, they will provide more insight into the issue.
  
  
  
  Check Logs:
  
  Review system logs in both the SAP and CRM systems for any error messages or warnings that could provide additional context.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or documentation related to the specific error message for additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error.
  Transaction Codes: Familiarize yourself with transaction codes like SM59 (RFC Destinations), SICF (HTTP Services), and SLG1 (Application Log) for troubleshooting.
  System Monitoring: Use tools like SAP Solution Manager for monitoring system health and connectivity.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or consult SAP support for further assistance.