How To Fix BS_SSC_SR013 - Service request & not linked

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 013

• Message text: Service request & not linked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR013 - Service request & not linked ?

  The SAP error message BS_SSC_SR013, which indicates that a service request is not linked, typically arises in the context of SAP Solution Manager or SAP Service Desk. This error can occur when there is an attempt to process a service request that is expected to be linked to a specific change request or incident, but the linkage is missing or incorrect.
  Cause:
  
  Missing Linkage: The service request may not be properly linked to a change request or incident in the system.
  Incorrect Configuration: There may be configuration issues in the SAP Solution Manager or Service Desk settings that prevent proper linkage.
  Data Integrity Issues: There could be data integrity issues in the database that lead to the service request not being recognized as linked.
  User Permissions: The user may not have the necessary permissions to view or link the service request to the appropriate change request or incident.
  
  Solution:
  
  Check Linkage: Verify if the service request is correctly linked to the relevant change request or incident. You can do this by navigating to the service request and checking its details.
  Create Linkage: If the linkage is missing, you may need to manually link the service request to the appropriate change request or incident. This can usually be done through the SAP GUI or the relevant transaction codes.
  Review Configuration: Check the configuration settings in SAP Solution Manager or Service Desk to ensure that the linkage functionality is properly set up.
  Data Consistency Check: Run data consistency checks to identify and resolve any integrity issues in the database.
  User Permissions: Ensure that the user has the necessary permissions to access and link service requests. This may involve checking user roles and authorizations.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of SAP you are using for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SOLMAN_WORKCENTER, CRMD_ORDER, or SCC1 that may help in managing service requests and change requests.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the BS_SSC_SR013 error in your SAP environment.