How To Fix BS_CC_MESSAGES008 - Cleansing process cannot be started

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_CC_MESSAGES - Messages for Cleansing Case GenIL Component CLEANS

• Message number: 008

• Message text: Cleansing process cannot be started

What causes this issue?

The current state of the cleansing case does not allow you to start the
cleansing process.

System Response

As long as the cleansing case does not fulfill all prerequisites,
starting the cleansing process is not allowed. It is however possible to
save the cleansing case and all of its data.

How to fix this error?

At least two records have to be assigned to a cleansing case. If the
cleansing case status is <ZK>Potential Duplicate, </>then one of these
records has to be the target record. The status of the change request
assigned to the cleansing process must allow changes within the current
workflow step.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BS_CC_MESSAGES008 - Cleansing process cannot be started ?

  The SAP error message BS_CC_MESSAGES008 indicates that the cleansing process cannot be started. This error typically arises in the context of data cleansing or data quality management within SAP systems, particularly when using the SAP Customer Data Cloud or similar modules.
  Causes:
  
  Configuration Issues: The cleansing process may not be properly configured in the system. This could include missing or incorrect settings in the data cleansing framework.
  Missing Authorizations: The user attempting to start the cleansing process may not have the necessary authorizations or roles assigned to execute this function.
  System Errors: There may be underlying system issues, such as database connectivity problems or other technical errors that prevent the process from starting.
  Data Issues: The data set intended for cleansing may have issues, such as being locked, incomplete, or in an incorrect format.
  Process Dependencies: Other processes or jobs that need to be completed before the cleansing process can start may not have been executed or may have failed.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the cleansing process. Ensure that all necessary parameters are set correctly and that the cleansing framework is properly configured.
  Verify Authorizations: Ensure that the user has the appropriate roles and authorizations to initiate the cleansing process. This may involve checking user roles in transaction SU01 or consulting with your SAP security team.
  Review System Logs: Check the system logs (transaction SLG1) for any related error messages or warnings that could provide more context about why the cleansing process cannot be started.
  Data Validation: Validate the data that is intended for cleansing. Ensure that it is complete, correctly formatted, and not locked by any other processes.
  Check Dependencies: Ensure that any prerequisite processes or jobs have been completed successfully. If there are dependencies, resolve any issues with those processes first.
  Consult Documentation: Refer to SAP documentation or notes related to the specific module you are using for data cleansing. There may be specific troubleshooting steps or known issues documented.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the cleansing process. You can search for relevant notes in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Technical Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.