How To Fix BCOMEC051 - Planned call cannot be changed in status &1

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 051

• Message text: Planned call cannot be changed in status &1

What causes this issue?

Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC051 - Planned call cannot be changed in status &1 ?

  The SAP error message BCOMEC051, which states "Planned call cannot be changed in status &1," typically occurs in the context of SAP's Customer Relationship Management (CRM) or Service Management modules. This error indicates that there is an issue with changing the status of a planned call, which could be due to various reasons.
  Causes:
  
  Status Restrictions: The planned call may be in a status that does not allow for changes. For example, if the call is already completed or canceled, it may not be possible to change its status.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the planned call.
  Business Rules: There may be specific business rules or configurations in place that prevent the status from being changed under certain conditions.
  Data Integrity Issues: There could be inconsistencies or issues with the data associated with the planned call that prevent status changes.
  
  Solutions:
  
  Check Status: Verify the current status of the planned call. If it is in a status that does not allow changes, you may need to take a different action (e.g., completing or canceling the call).
  Review Authorizations: Ensure that the user attempting to change the status has the necessary authorizations. This may involve checking user roles and permissions in the SAP system.
  Consult Business Rules: Review any business rules or configurations that may be affecting the ability to change the status. This may involve consulting with a system administrator or SAP consultant.
  Data Validation: Check for any data integrity issues related to the planned call. Ensure that all required fields are filled out correctly and that there are no inconsistencies in the data.
  Error Logs: Review any error logs or system messages that may provide additional context or details about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP documentation for CRM or Service Management for more information on planned calls and their status management.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or a consultant for further investigation.