How To Fix BCOMEC050 - Planned call ID unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 050

• Message text: Planned call ID unknown

What causes this issue?

Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC050 - Planned call ID unknown ?

  The SAP error message BCOMEC050: Planned call ID unknown typically occurs in the context of SAP's Business Communication Management (BCM) or when dealing with call management functionalities. This error indicates that the system is unable to find a planned call with the specified ID, which can happen for several reasons.
  Causes:
  
  Invalid Call ID: The call ID being referenced may not exist in the system, possibly due to a typo or incorrect input.
  Call Deletion: The planned call may have been deleted or canceled before the operation was attempted.
  Data Synchronization Issues: There may be issues with data synchronization between different components of the SAP system or with external systems.
  Authorization Issues: The user may not have the necessary permissions to access the planned call.
  System Configuration: There may be configuration issues in the BCM or related modules that prevent the system from recognizing the call ID.
  
  Solutions:
  
  Verify Call ID: Double-check the call ID you are using to ensure it is correct and exists in the system.
  Check Call Status: Look into the status of the planned call to see if it has been deleted or canceled.
  Review User Permissions: Ensure that the user has the necessary authorizations to access the planned call.
  Data Consistency Check: Perform a consistency check on the data to ensure that all components are synchronized and functioning correctly.
  Consult Logs: Check system logs for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that may help you navigate to the call management functionalities (e.g., BCM_CALL, BCM_MONITOR).
  Documentation: Review SAP documentation related to Business Communication Management for more insights into call handling and error messages.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the BCOMEC050 error message.