How To Fix BCOMEC049 - Telephone campaign &1 is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 049

• Message text: Telephone campaign &1 is not available

What causes this issue?

The telephone campaign &V1& is currently not available.
Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC049 - Telephone campaign &1 is not available ?

  The SAP error message BCOMEC049 indicates that a telephone campaign specified in the system is not available. This can occur for several reasons, and understanding the cause is essential for finding a solution. Here are some potential causes, solutions, and related information:
  Causes:
  
  Campaign Deactivation: The telephone campaign may have been deactivated or deleted in the system.
  Incorrect Campaign ID: The campaign ID you are trying to access may be incorrect or mistyped.
  Authorization Issues: The user may not have the necessary authorizations to access the specified campaign.
  Campaign Expiry: The campaign may have a defined validity period and could have expired.
  System Configuration: There may be issues with the configuration of the campaign management module in SAP.
  
  Solutions:
  
  
  Verify Campaign Status:
  
  Check if the campaign is active in the system. You can do this by navigating to the campaign management area and looking for the specific campaign ID.
  
  
  
  Check Campaign ID:
  
  Ensure that the campaign ID you are using is correct. Double-check for any typographical errors.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access the campaign. This may involve checking roles and permissions in the SAP system.
  
  
  
  Review Validity Period:
  
  If the campaign has a validity period, check if it is still active. If it has expired, you may need to reactivate it or create a new campaign.
  
  
  
  Consult Configuration:
  
  If you suspect a configuration issue, consult with your SAP Basis or configuration team to ensure that the campaign management settings are correctly set up.
  
  
  
  Check Logs:
  
  Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the BCOMEC049 error message.
  Documentation: Refer to the SAP Help Portal for documentation on campaign management and troubleshooting common issues.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.