How To Fix BCOMEC053 - Instead of "Connected", call has status &1: Action not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 053

• Message text: Instead of "Connected", call has status &1: Action not possible

What causes this issue?

In order to execute the requested function, an action on a call that
has just been connected must be executed. However, this call has the
status &V1&
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC053 - Instead of "Connected", call has status &1: Action not possible ?

  The SAP error message BCOMEC053 indicates that a call is not in a "Connected" state, which means that an action you are trying to perform on that call is not possible. This error typically arises in the context of SAP Business Communication Management (BCM) or similar communication-related modules.
  Cause:
  The error can occur due to several reasons:
  
  Call Status: The call may be in a different status (e.g., "Ringing", "On Hold", "Disconnected") rather than "Connected". Actions that can be performed on a call are often restricted based on its current status.
  Session Timeout: The session may have timed out, leading to a loss of connection.
  Network Issues: There may be network connectivity issues affecting the call status.
  Configuration Issues: There could be misconfigurations in the BCM settings or the telephony integration.
  User Permissions: The user may not have the necessary permissions to perform the action on the call.
  
  Solution:
  To resolve the BCOMEC053 error, consider the following steps:
  
  Check Call Status: Verify the current status of the call. Ensure that the call is indeed in a "Connected" state before attempting to perform any actions.
  Reconnect: If the call is not connected, try to reconnect or re-establish the call.
  Refresh Session: If you suspect a session timeout, refresh the session or log out and log back into the system.
  Network Check: Ensure that there are no network issues affecting the call. Check your internet connection and any relevant network settings.
  Review Configuration: Check the BCM configuration settings to ensure that everything is set up correctly. This includes checking telephony integration settings.
  User Permissions: Verify that the user has the necessary permissions to perform the action on the call. Consult with your system administrator if needed.
  Consult Documentation: Refer to SAP documentation or support resources for any specific troubleshooting steps related to your version of SAP BCM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.