How To Fix BCOMEC053 - Instead of "Connected", call has status &1: Action not possible

BCOMEC053 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 053

• Message text: Instead of "Connected", call has status &1: Action not possible

What causes this issue?

In order to execute the requested function, an action on a call that
has just been connected must be executed. However, this call has the
status &V1&
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC053 - Instead of "Connected", call has status &1: Action not possible ?

  The SAP error message BCOMEC053 indicates that a call is not in a "Connected" state, which means that an action you are trying to perform on that call is not possible. This error typically arises in the context of SAP Business Communication Management (BCM) or similar communication-related modules.
  
  Cause:
  The error can occur due to several reasons:
  
  Call Status: The call may be in a different status (e.g., "Ringing", "On Hold", "Disconnected") rather than "Connected". Actions that can be performed on a call are often restricted based on its current status.
  Session Timeout: The session may have timed out, leading to a loss of connection.
  Network Issues: There may be network connectivity issues affecting the call status.
  
  Configuration Issues: There could be misconfigurations in the BCM settings or the telephony integration.
  User Permissions: The user may not have the necessary permissions to perform the action on the call.
  
  
  Solution:
  To resolve the BCOMEC053 error, consider the following steps:
  
  Check Call