How To Fix BCOMEC054 - The planned call cannot be deleted in status &1

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 054

• Message text: The planned call cannot be deleted in status &1

What causes this issue?

Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC054 - The planned call cannot be deleted in status &1 ?

  The SAP error message BCOMEC054 indicates that a planned call cannot be deleted because it is in a specific status (denoted by &1). This error typically arises in the context of SAP's Business Communication Management (BCM) or similar modules where planned calls or activities are managed.
  Cause:
  The error occurs when you attempt to delete a planned call that is in a status that does not allow deletion. Common statuses that might prevent deletion include:
  
  Completed: The call has already been executed.
  In Progress: The call is currently being processed.
  Cancelled: The call has been marked as cancelled but may still be locked for deletion.
  Other Statuses: Any other status that the system defines as non-deletable.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Status: Review the status of the planned call. You can do this by navigating to the relevant transaction or report where the planned calls are listed.
  
  
  Change the Status: If the call is in a status that allows for changes, you may need to change its status to one that permits deletion (if applicable). For example, if it is in progress, you might need to complete or cancel it properly.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the specific module you are working with to understand the status definitions and what actions are permissible.
  
  
  Use Transaction Codes: If you are familiar with the transaction codes related to planned calls, you can use them to navigate directly to the call and check its details.
  
  
  Contact Support: If you are unable to change the status or if the call is stuck in a non-deletable state, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to call management in your SAP system, such as BCM_CALL, BCM_PLANNED_CALL, or others specific to your implementation.
  User Permissions: Ensure that you have the necessary permissions to delete planned calls. Sometimes, user roles can restrict certain actions.
  System Logs: Check system logs for any additional error messages or warnings that might provide more context about why the deletion is failing.
  
  By following these steps, you should be able to address the BCOMEC054 error and manage your planned calls effectively.