How To Fix BCOMEC043 - Subscriber of call on hold is no longer available

BCOMEC043 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 043

• Message text: Subscriber of call on hold is no longer available

What causes this issue?

The subscriber to the call on hold is no longer valid. They may have
hung up. Therefore, it is no longer possible to transfer the call, to
initiate a conference or to switch between an active call and a call on
hold.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC043 - Subscriber of call on hold is no longer available ?

  The SAP error message BCOMEC043 indicates that a subscriber of a call on hold is no longer available. This typically occurs in the context of SAP Business Communication Management (BCM) or SAP Contact Center scenarios, where calls are managed and routed through the system.
  
  Cause:
  
  User Disconnection: The user who was on hold may have disconnected or logged out of the system.
  Session Timeout: The session of the user may have timed out due to inactivity.
  Network Issues: There may be network connectivity issues that caused the user to become unavailable.
  
  Configuration Issues: There could be misconfigurations in the call management settings or user profiles.
  System Errors: There may be underlying system errors or bugs affecting the call handling process.
  
  
  Solution:
  
  Reconnect the User: If the user is still available, they should try to reconnect to the system.
  Check User Status: Verify the status of the user in the system. If they are logged out or disconnected, they may