How To Fix BCOMEC043 - Subscriber of call on hold is no longer available

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 043

• Message text: Subscriber of call on hold is no longer available

What causes this issue?

The subscriber to the call on hold is no longer valid. They may have
hung up. Therefore, it is no longer possible to transfer the call, to
initiate a conference or to switch between an active call and a call on
hold.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC043 - Subscriber of call on hold is no longer available ?

  The SAP error message BCOMEC043 indicates that a subscriber of a call on hold is no longer available. This typically occurs in the context of SAP Business Communication Management (BCM) or SAP Contact Center scenarios, where calls are managed and routed through the system.
  Cause:
  
  User Disconnection: The user who was on hold may have disconnected or logged out of the system.
  Session Timeout: The session of the user may have timed out due to inactivity.
  Network Issues: There may be network connectivity issues that caused the user to become unavailable.
  Configuration Issues: There could be misconfigurations in the call management settings or user profiles.
  System Errors: There may be underlying system errors or bugs affecting the call handling process.
  
  Solution:
  
  Reconnect the User: If the user is still available, they should try to reconnect to the system.
  Check User Status: Verify the status of the user in the system. If they are logged out or disconnected, they may need to log back in.
  Review Session Settings: Check the session timeout settings and adjust them if necessary to prevent premature disconnections.
  Network Troubleshooting: Investigate any network issues that may have caused the disconnection. Ensure stable connectivity for users.
  Configuration Review: Review the configuration settings for call handling and user profiles to ensure they are set up correctly.
  System Logs: Check system logs for any errors or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a bug or system-related issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches.
  Documentation: Review the SAP BCM or Contact Center documentation for best practices in managing calls and user sessions.
  User Training: Ensure that users are trained on how to handle calls and what to do in case of disconnections.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the BCOMEC043 error message.