How To Fix BCOMEC044 - The connected call cannot be dropped; not possible to reconnect

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 044

• Message text: The connected call cannot be dropped; not possible to reconnect

What causes this issue?

You wanted to hang up and put the call back on hold. But an error
occurred. You could not hang up.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC044 - The connected call cannot be dropped; not possible to reconnect ?

  The SAP error message BCOMEC044, which states "The connected call cannot be dropped; not possible to reconnect," typically occurs in the context of SAP Business Communication Management (BCM) or when dealing with telephony integration in SAP systems. This error indicates that there is an issue with the telephony connection, specifically that the system is unable to drop a call and then reconnect it.
  Causes:
  
  Network Issues: There may be network connectivity problems that prevent the call from being properly managed.
  Telephony Configuration: Incorrect configuration settings in the telephony system or in the SAP BCM settings can lead to this error.
  Session Management: The session for the call may not be properly managed, leading to issues when trying to drop and reconnect.
  Software Bugs: There may be bugs in the SAP BCM or telephony software that cause this behavior.
  Licensing Issues: Sometimes, licensing restrictions can prevent certain telephony features from functioning correctly.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the telephony system. Test the connection and resolve any network-related problems.
  Review Telephony Configuration: Verify the configuration settings in both the SAP BCM and the telephony system. Ensure that they are correctly set up to allow for call management.
  Session Management: Investigate how sessions are being managed in your telephony system. Ensure that sessions are being properly initiated and terminated.
  Update Software: Check for any available updates or patches for your SAP BCM and telephony software. Applying updates can resolve known bugs.
  Consult Documentation: Refer to the official SAP documentation for BCM and telephony integration for any specific configuration or troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to SAP support or your telephony vendor for assistance. They may have additional insights or solutions based on your specific setup.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to BCOMEC044. SAP Notes often provide solutions or workarounds for specific error messages.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights.
  Documentation: Review the SAP Business Communication Management documentation for detailed information on call handling and configuration.
  
  By following these steps, you should be able to diagnose and potentially resolve the BCOMEC044 error in your SAP environment.