How To Fix BCOMEC042 - Subscriber of active call is no longer available

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 042

• Message text: Subscriber of active call is no longer available

What causes this issue?

The subscriber to the active call is no longer valid. They may have
hung up. Therefore, it is no longer possible to transfer the call, to
initiate a conference or to switch between an active call and a call on
hold.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC042 - Subscriber of active call is no longer available ?

  The SAP error message BCOMEC042 ("Subscriber of active call is no longer available") typically occurs in the context of SAP Business Communication Management (BCM) or when dealing with telephony integration in SAP systems. This error indicates that a call that was initiated is no longer able to be completed because the subscriber (the user or endpoint) is no longer available or reachable.
  Causes:
  
  Network Issues: There may be network connectivity problems that prevent the subscriber from being reached.
  User Status: The user may have logged out, gone offline, or is otherwise unavailable (e.g., on another call).
  Session Timeout: The session may have timed out due to inactivity.
  Configuration Issues: There may be misconfigurations in the telephony integration settings or user profiles.
  System Errors: There could be underlying system errors or bugs affecting the telephony service.
  
  Solutions:
  
  Check User Availability: Ensure that the user or endpoint is available and logged in to the system.
  Network Troubleshooting: Verify network connectivity and ensure that there are no issues with firewalls or network settings that could be blocking communication.
  Session Management: If the issue is related to session timeouts, consider adjusting session timeout settings in the system configuration.
  Review Configuration: Check the telephony integration settings in SAP and ensure that all configurations are correct. This includes checking user profiles, permissions, and telephony settings.
  Restart Services: Sometimes, restarting the telephony services or the SAP system can resolve transient issues.
  Logs and Monitoring: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a bug or a more complex issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for BCM or the specific telephony integration you are using for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to diagnose and potentially resolve the BCOMEC042 error in your SAP environment.