How To Fix BCOMEC040 - Consult. initiated for the purpose of transferring, conference not poss.

BCOMEC040 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 040

• Message text: Consult. initiated for the purpose of transferring, conference not poss.

What causes this issue?

You have initiated a consultation with the intention of transferring a
call to the call partner. You now want to initiate a conference
instead. Neither the external software component nor the telephone
equipment support this.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The conference was not initiated.

How to fix this error?

End the consultation and return to the first call. Then initiate a
conference correctly.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

BCOMEC040 - Details

• The SAP error message BCOMEC040 typically indicates an issue related to the SAP Business Communication Management (BCM) system, particularly when trying to initiate a conference call or transfer a call. The message "Consult. initiated for the purpose of transferring, conference not possible" suggests that the system is unable to complete the requested action due to certain constraints or configurations.
  Possible Causes:
  
  
  
  Configuration Issues: The BCM system may not be properly configured to handle conference calls or transfers. This could be due to missing settings in the BCM configuration or in the telephony integration.
  
  
  Telephony System Limitations: The underlying telephony system (e.g., VoIP, PBX) may have limitations or restrictions that prevent conference calls or transfers from being initiated.
  
  
  User Permissions: The user attempting to initiate the conference or transfer may not have the necessary permissions or roles assigned in the BCM system.
  
  
  Network Issues: There may be network connectivity issues that are preventing the call from