How To Fix BCOMEC040 - Consult. initiated for the purpose of transferring, conference not poss.

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 040

• Message text: Consult. initiated for the purpose of transferring, conference not poss.

What causes this issue?

You have initiated a consultation with the intention of transferring a
call to the call partner. You now want to initiate a conference
instead. Neither the external software component nor the telephone
equipment support this.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The conference was not initiated.

How to fix this error?

End the consultation and return to the first call. Then initiate a
conference correctly.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC040 - Consult. initiated for the purpose of transferring, conference not poss. ?

  The SAP error message BCOMEC040 typically indicates an issue related to the SAP Business Communication Management (BCM) system, particularly when trying to initiate a conference call or transfer a call. The message "Consult. initiated for the purpose of transferring, conference not possible" suggests that the system is unable to complete the requested action due to certain constraints or configurations.
  Possible Causes:
  
  
  Configuration Issues: The BCM system may not be properly configured to handle conference calls or transfers. This could be due to missing settings in the BCM configuration or in the telephony integration.
  
  
  Telephony System Limitations: The underlying telephony system (e.g., VoIP, PBX) may have limitations or restrictions that prevent conference calls or transfers from being initiated.
  
  
  User Permissions: The user attempting to initiate the conference or transfer may not have the necessary permissions or roles assigned in the BCM system.
  
  
  Network Issues: There may be network connectivity issues that are preventing the call from being established or transferred.
  
  
  System Bugs or Glitches: There could be bugs or glitches in the BCM software that are causing this error.
  
  
  Solutions:
  
  
  Check Configuration: Review the BCM configuration settings to ensure that conference calling and call transfer features are enabled and properly set up.
  
  
  Verify Telephony Integration: Ensure that the telephony system is correctly integrated with the BCM and that it supports the desired features. Consult the telephony system documentation for any limitations.
  
  
  User Role and Permissions: Check the user roles and permissions in the BCM system to ensure that the user has the necessary rights to initiate conference calls and transfers.
  
  
  Network Troubleshooting: Investigate any network issues that may be affecting call quality or connectivity. Ensure that all necessary ports are open and that there are no firewall restrictions.
  
  
  Consult Documentation: Refer to the SAP BCM documentation or support resources for any specific troubleshooting steps related to this error message.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your organization's IT support team for further assistance.
  
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check for any relevant SAP Notes or articles that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.