How To Fix BCOMEC039 - The data linked to the call could not be transferred

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 039

• Message text: The data linked to the call could not be transferred

What causes this issue?

The data linked to the original call (for example, information about
the caller) was to be transferred to the call that has just been
initiated so that the new subscriber to the call has access to this
data. In the process, an error occurred. The data could not be
transferred or was transferred incompletely.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The new call was initiated but the data is missing.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC039 - The data linked to the call could not be transferred ?

  The SAP error message BCOMEC039, which states "The data linked to the call could not be transferred," typically occurs in the context of Business Communication Management (BCM) or when dealing with communication interfaces in SAP. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the communication setup.
  Causes:
  
  Configuration Issues: Incorrect configuration of the communication settings in SAP or the connected systems can lead to this error.
  Data Inconsistencies: The data being transferred may not match the expected format or may be incomplete.
  Network Issues: Problems with the network connection between SAP and the external system can prevent data transfer.
  Authorization Problems: The user or system may not have the necessary permissions to access or transfer the data.
  System Errors: Bugs or issues within the SAP system or the connected application can also trigger this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the communication interface. Ensure that all parameters are correctly set up.
  Validate Data: Ensure that the data being transferred is complete and in the correct format. Check for any missing or incorrect fields.
  Network Connectivity: Verify that there are no network issues affecting the connection between SAP and the external system. Test the connection to ensure it is stable.
  Review Authorizations: Check the user roles and authorizations to ensure that the necessary permissions are granted for data transfer.
  System Logs: Review the system logs (transaction codes like SLG1 for application logs) for any additional error messages or warnings that could provide more context.
  Consult Documentation: Refer to SAP documentation or notes related to BCM or the specific communication interface you are using for any known issues or patches.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM21 (System Log), and ST22 (Dump Analysis) to troubleshoot further.
  SAP Notes: Search for SAP Notes related to BCOMEC039 in the SAP Support Portal for any specific fixes or recommendations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the BCOMEC039 error and implement an appropriate solution.