How To Fix BCOMEC038 - The new call could not be initiated for the purpose of consultation

BCOMEC038 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 038

• Message text: The new call could not be initiated for the purpose of consultation

What causes this issue?

In order to execute the requested action, a new call must be initiated
as a consultation. In the process, an error occurred.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The consultation was not initiated.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC038 - The new call could not be initiated for the purpose of consultation ?

  The SAP error message BCOMEC038, which states "The new call could not be initiated for the purpose of consultation," typically occurs in the context of SAP Business Communication Management (BCM) or when dealing with telephony integration in SAP systems. This error can arise due to various reasons, including configuration issues, network problems, or system limitations.
  Causes:
  
  
  
  Configuration Issues: Incorrect settings in the telephony integration or BCM configuration can lead to this error. This includes misconfigured communication channels or incorrect parameters in the telephony system.
  
  
  Network Problems: Issues with the network connectivity between the SAP system and the telephony system can prevent the initiation of calls.
  
  
  System Limitations: The system may have reached its limit for concurrent calls or sessions, preventing new calls from being initiated.
  
  
  User Permissions: The user may not have the necessary permissions to initiate a consultation call.
  
  
  Telephony System Issues: Problems with the telephony system itself, such as being down or misconfigured, can