How To Fix BCOMEC045 - All calls could not be dropped

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 045

• Message text: All calls could not be dropped

What causes this issue?

You wanted to hang up all calls to connection &V1&. But an error
occurred, meaning that you could not hang up all of the calls.
Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If possible, check which calls are still active in the call overview.
Perhaps refresh the call overview and end the calls one at a time.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC045 - All calls could not be dropped ?

  The SAP error message BCOMEC045, which states "All calls could not be dropped," typically occurs in the context of SAP Business Communication Management (BCM) or related telephony integration scenarios. This error indicates that the system was unable to terminate or drop all active calls as requested.
  Causes:
  
  Network Issues: There may be network connectivity problems that prevent the system from communicating with the telephony server.
  Telephony Server Configuration: The telephony server may not be configured correctly, or there may be issues with the telephony service itself.
  Session Management: There could be issues with session management, where the system is unable to identify or manage the active calls properly.
  Resource Limitations: The telephony system may be experiencing resource limitations, such as maximum call capacity being reached.
  Software Bugs: There may be bugs in the SAP BCM or telephony integration software that lead to this error.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the telephony server. Test the connection and resolve any connectivity problems.
  Review Telephony Configuration: Verify the configuration settings of the telephony server. Ensure that it is set up correctly to handle call drop requests.
  Monitor Active Calls: Check the status of active calls in the telephony system. If there are too many active calls, consider terminating some manually or increasing the capacity.
  Restart Services: Sometimes, restarting the telephony services or the SAP BCM service can resolve temporary issues.
  Check Logs: Review the logs in both SAP and the telephony system for any additional error messages or warnings that could provide more context about the issue.
  Update Software: Ensure that both the SAP system and the telephony integration software are up to date with the latest patches and updates.
  Contact Support: If the issue persists, consider reaching out to SAP support or your telephony vendor for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the BCOMEC045 error.
  Documentation: Review the official SAP documentation for BCM and telephony integration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and potentially resolve the BCOMEC045 error in your SAP environment.