How To Fix BCOMEC033 - The extension &1 to which the call is to be transferred is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 033

• Message text: The extension &1 to which the call is to be transferred is not permitted

What causes this issue?

You want to deflect a call to the connection &V1&. This is not
allowed. Possible reasons:
1. The telephone number is not valid
2. Incoming calls cannot be deflected to this connection without first
being accepted.
Further information on the external software component:
&V3&

System Response

The call is not deflected. It still exists on your connection.

How to fix this error?

Choose a different number. If the required number is not offered, you
can either assign yourself a different number group in the
<DS:TRAN.SPHA>user-dependent settings</> of SAPphone or ask your
system administrator to insert a new number in your number group.

Procedure for System Administrators

In order to insert a new number in a number group, start the SAPphone
<DS:TRAN.SPHB>system administration</> and choose 'Goto -> Deflect ->
Maintain numbers' in order to create a new number, and 'Goto -> Deflect
-> Maintain groups' in order to add the number to a group.
The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC033 - The extension &1 to which the call is to be transferred is not permitted ?

  The SAP error message BCOMEC033 indicates that there is an issue with transferring a call to a specific extension that is not permitted. This error typically arises in the context of SAP's communication management, particularly when dealing with telephony integration or call management systems.
  Cause:
  
  Invalid Extension: The extension number you are trying to transfer the call to may not be valid or recognized by the system.
  Configuration Issues: The extension may not be configured correctly in the SAP system or the telephony system.
  Permissions: The user or the system may not have the necessary permissions to transfer calls to that specific extension.
  System Settings: There may be restrictions set in the system that prevent calls from being transferred to certain extensions.
  
  Solution:
  
  Verify Extension: Check the extension number you are trying to transfer the call to. Ensure it is correct and exists in the system.
  Check Configuration: Review the configuration settings for the telephony integration in SAP. Ensure that the extension is properly set up and recognized by the system.
  Permissions Review: Ensure that the user or role attempting the transfer has the necessary permissions to transfer calls to that extension.
  Consult Documentation: Refer to the SAP documentation or your telephony system's documentation for any specific settings or restrictions related to call transfers.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or the vendor of your telephony system for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Telephony Integration: Familiarize yourself with the telephony integration settings in SAP, as this can provide insights into how call transfers are managed.
  User Roles and Authorizations: Review the user roles and authorizations in your SAP system to ensure that they align with the required permissions for call management.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.