How To Fix BCOMEC032 - There are currently no calls for extension &1

BCOMEC032 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 032

• Message text: There are currently no calls for extension &1

What causes this issue?

No calls currently exist for the extension &V1&.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC032 - There are currently no calls for extension &1 ?

  The SAP error message BCOMEC032, which states "There are currently no calls for extension &1," typically occurs in the context of SAP Business Communication Management (BCM) or related telephony integration scenarios. This error indicates that there are no active calls or sessions associated with the specified extension.
  
  Cause:
  
  No Active Calls: The most straightforward cause is that there are simply no active calls associated with the extension you are trying to access.
  
  Configuration Issues: There may be configuration issues in the BCM or telephony system that prevent calls from being recognized or routed correctly.
  Extension Not Registered: The extension may not be registered properly in the system, leading to it not being recognized as having active calls.
  Network Issues: Network connectivity problems could prevent the system from recognizing active calls or extensions.
  User Permissions: The user may not have the necessary permissions to view or manage calls for that extension.
  
  
  Solution:
  
  Check Active Calls: Verify if there are