How To Fix BCOMEC032 - There are currently no calls for extension &1

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 032

• Message text: There are currently no calls for extension &1

What causes this issue?

No calls currently exist for the extension &V1&.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC032 - There are currently no calls for extension &1 ?

  The SAP error message BCOMEC032, which states "There are currently no calls for extension &1," typically occurs in the context of SAP Business Communication Management (BCM) or related telephony integration scenarios. This error indicates that there are no active calls or sessions associated with the specified extension.
  Cause:
  
  No Active Calls: The most straightforward cause is that there are simply no active calls associated with the extension you are trying to access.
  Configuration Issues: There may be configuration issues in the BCM or telephony system that prevent calls from being recognized or routed correctly.
  Extension Not Registered: The extension may not be registered properly in the system, leading to it not being recognized as having active calls.
  Network Issues: Network connectivity problems could prevent the system from recognizing active calls or extensions.
  User Permissions: The user may not have the necessary permissions to view or manage calls for that extension.
  
  Solution:
  
  Check Active Calls: Verify if there are any active calls for the specified extension. You can do this through the BCM interface or telephony system.
  Review Configuration: Ensure that the BCM and telephony system are configured correctly. Check the settings for the extension in question.
  Re-register the Extension: If the extension is not registered, try re-registering it in the system.
  Network Troubleshooting: Check for any network issues that might be affecting the communication between the BCM and the telephony system.
  User Permissions: Ensure that the user has the appropriate permissions to access call information for the specified extension.
  Consult Documentation: Refer to the SAP BCM documentation or support resources for specific troubleshooting steps related to your version and setup.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  BCM Documentation: Review the official SAP Business Communication Management documentation for detailed configuration and troubleshooting guidelines.
  Support Forums: Consider visiting SAP community forums or support channels for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.