How To Fix BCOMEC031 - The specified call ID is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 031

• Message text: The specified call ID is invalid

What causes this issue?

The requested action on the call cannot be executed because the
specified call ID is not valid. Possible reasons:
The call has already ended.
The call was transferred or converted into a conference call. In the
process, the ID can change.
Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The function was not executed.

How to fix this error?

If possible, refresh the overview of all calls, choose the required
call and repeat the action.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC031 - The specified call ID is invalid ?

  The SAP error message BCOMEC031, which states "The specified call ID is invalid," typically occurs in the context of Business Communication Management (BCM) or when dealing with communication interfaces in SAP. This error indicates that the system is unable to recognize or validate the call ID that has been provided in the request.
  Causes:
  
  Invalid Call ID: The call ID being referenced may not exist or may have been incorrectly entered.
  Session Timeout: The call ID may have expired due to a session timeout or the call being terminated.
  Data Corruption: There may be issues with the data integrity in the system, leading to invalid references.
  Configuration Issues: Incorrect configuration settings in the BCM or related communication components may lead to this error.
  Network Issues: Problems with network connectivity can also lead to the inability to validate the call ID.
  
  Solutions:
  
  Verify Call ID: Check the call ID being used in the request to ensure it is correct and exists in the system.
  Session Management: Ensure that the session is active and has not timed out. If it has, re-establish the session and try again.
  Check Configuration: Review the configuration settings in the BCM or any related communication components to ensure they are set up correctly.
  Data Integrity Check: Perform a data integrity check to ensure that there are no corrupt entries in the database that could be causing the issue.
  Network Troubleshooting: Investigate any potential network issues that may be affecting communication between components.
  Logs and Traces: Check the application logs and traces for more detailed error messages that could provide additional context for the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the official SAP documentation for BCM and related components to understand the expected behavior and configuration settings.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the BCOMEC031 error in your SAP environment.