How To Fix BCOMEC035 - The number to be dialed is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 035

• Message text: The number to be dialed is invalid

What causes this issue?

You wanted to initiate a call to the number &V1&. This number is
invalid.
Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC035 - The number to be dialed is invalid ?

  The SAP error message BCOMEC035, which states "The number to be dialed is invalid," typically occurs in the context of SAP's communication functions, particularly when trying to initiate a call or connect to a communication service (like SAP Business Communication Management or similar modules).
  Cause:
  
  Invalid Phone Number Format: The phone number entered may not conform to the expected format. This could include missing country codes, incorrect number of digits, or invalid characters (like letters or special symbols).
  Configuration Issues: The communication settings in SAP may not be properly configured, leading to issues in recognizing valid phone numbers.
  Missing Dialing Prefix: If your system requires a specific dialing prefix (like an international dialing code), and it is not included, the number may be deemed invalid.
  User Input Error: The user may have mistyped the phone number or included spaces or other invalid characters.
  
  Solution:
  
  
  Check Phone Number Format: Ensure that the phone number is entered in the correct format. This usually means:
  
  Including the country code (e.g., +1 for the USA).
  Ensuring the number has the correct number of digits.
  Avoiding any invalid characters.
  
  
  
  Review Configuration Settings: 
  
  Check the communication settings in SAP to ensure that they are correctly configured for dialing.
  Verify that the dialing rules and prefixes are set up correctly in the system.
  
  
  
  Test with Different Numbers: Try dialing a different number that you know is valid to see if the issue persists. This can help determine if the problem is with the specific number or a broader configuration issue.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on the expected format for phone numbers in your version of SAP.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to communication errors.
  User Manuals: Review user manuals or guides specific to the communication module you are using.
  Community Forums: Engage with SAP community forums where other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the BCOMEC035 error in SAP.