How To Fix BCOMEC007 - The function is not possible for a call in status &1

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 007

• Message text: The function is not possible for a call in status &1

What causes this issue?

You tried to execute an action on a call in status '&V1&'. This is not
possible.
Further information on the external software component:
&V3&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC007 - The function is not possible for a call in status &1 ?

  The SAP error message BCOMEC007, which states "The function is not possible for a call in status &1," typically occurs in the context of Business Communication Management (BCM) or related modules where a certain function or operation is attempted on a call that is not in a valid state for that operation.
  Cause:
  The error is caused by attempting to perform an action on a call that is in a status that does not allow that action. For example, if you are trying to end a call that is already completed or trying to transfer a call that is not currently active, you will encounter this error. The status indicated by &1 will provide more context on what the current state of the call is.
  Solution:
  To resolve this error, you should:
  
  
  Check the Call Status: Review the status of the call you are trying to manipulate. You can do this by checking the call logs or the call management interface in SAP. Ensure that the call is in a state that allows the action you are trying to perform.
  
  
  Valid Actions: Refer to the documentation or help resources for the specific module you are working with to understand what actions are permissible for each call status. 
  
  
  Correct the Workflow: If the call is in an incorrect status, you may need to adjust your workflow or the sequence of operations to ensure that actions are taken in the correct order.
  
  
  Consult with Support: If you are unsure about the status or how to proceed, consider reaching out to your SAP support team or consulting the SAP community for guidance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to call management in SAP, as they can help you navigate and troubleshoot issues more effectively.
  Documentation: Review the official SAP documentation for Business Communication Management or the specific module you are working with to understand the various call statuses and their implications.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.