How To Fix BCOMEC009 - The versions of Gateway (&2) and SAPphone (&1) are not compatible

BCOMEC009 - Overview

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 009

• Message text: The versions of Gateway (&2) and SAPphone (&1) are not compatible

What causes this issue?

The SAPphone version is &V1&.
The gateway version is &V2&.
The versions are not compatible.
Further information on the gateway:
&V3&

System Response

You can use the gateway, however it is not advisable. The gateway does
not correspond to the interface. This means that it is possible that
functions do not exist that are required by SAPphone. This can lead to
errors during operation.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The return code for the underlying CTI software is &V4&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC009 - The versions of Gateway (&2) and SAPphone (&1) are not compatible ?

  The SAP error message BCOMEC009 indicates that there is a compatibility issue between the versions of the SAP Gateway and SAPphone. This error typically arises when the two components are not aligned in terms of their versioning, which can lead to communication problems.
  
  Cause:
  
  Version Mismatch: The most common cause of this error is that the version of the SAP Gateway (the server-side component) is not compatible with the version of SAPphone (the client-side component). This can happen if one of the components has been updated while the other has not.
  
  Configuration Issues: Incorrect configuration settings in either the SAP Gateway or SAPphone can also lead to compatibility issues.
  Installation Issues: If either component was not installed correctly or if there are missing components, this can also result in version incompatibility.
  
  
  Solution:
  
  Check Versions: Verify the versions of both the SAP Gateway and SAPphone. You can do this by checking the system information in the respective