How To Fix BCOMEC005 - A system error has occurred in an external software component

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMEC - Business Communication: Messages of external components

• Message number: 005

• Message text: A system error has occurred in an external software component

What causes this issue?

Further information on the external software component:
&V3&
The server concerned is &V1&.

System Response

The function was not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

The error can occur in 2 different places:
1. In the connected gateway
2. In the underlying CTI software
In this case the error occurred in (&V4&).
The return code for the underlying CTI software is: &V2&

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMEC005 - A system error has occurred in an external software component ?

  The SAP error message BCOMEC005 indicates that a system error has occurred in an external software component. This error typically arises when there is an issue with the integration between SAP and an external system or component, such as middleware, third-party applications, or even hardware components.
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the external software or in the SAP system can lead to communication failures.
  Network Problems: Connectivity issues between SAP and the external system can cause this error.
  Software Bugs: There may be bugs or issues in the external software component that lead to unexpected behavior.
  Version Incompatibility: Mismatched versions of SAP and the external software can lead to compatibility issues.
  Resource Limitations: Insufficient resources (like memory or processing power) on the external system can cause it to fail.
  Data Format Issues: If the data being sent or received does not match the expected format, it can lead to errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in both SAP and the external software to ensure they are correct and compatible.
  Network Diagnostics: Use network diagnostic tools to check for connectivity issues between SAP and the external system.
  Update Software: Ensure that both SAP and the external software are updated to the latest versions to avoid known bugs.
  Monitor Resources: Check the resource usage on the external system to ensure it has enough memory and processing power.
  Review Logs: Look at the logs in both SAP and the external system for any additional error messages or warnings that can provide more context.
  Data Validation: Validate the data being exchanged to ensure it meets the expected formats and requirements.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Documentation: Review the documentation for the external software component to understand its integration with SAP.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered and resolved similar issues.
  Technical Support: If the issue persists, consider reaching out to SAP support or the vendor of the external software for assistance.
  
  By following these steps, you should be able to diagnose and resolve the BCOMEC005 error effectively.