How To Fix BCOM_IR001 - &1 &2: Start of agent determination in internal router for request &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 001

• Message text: &1 &2: Start of agent determination in internal router for request &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR001 - &1 &2: Start of agent determination in internal router for request &3 &4 ?

  The SAP error message BCOM_IR001 typically relates to issues with the agent determination process in the internal router for a specific request. This error can occur in various contexts, such as when dealing with Business Communication Management (BCM) or when using SAP's Business Process Management (BPM) functionalities.
  Cause:
  
  Configuration Issues: The internal router may not be properly configured, leading to failures in determining the appropriate agent for processing the request.
  Missing Agents: There may be no agents available or assigned to handle the specific request type.
  Routing Rules: The routing rules defined in the system may not match the request, causing the agent determination to fail.
  System Errors: There could be underlying system errors or inconsistencies in the configuration that prevent the agent determination from executing correctly.
  
  Solution:
  
  Check Configuration: Review the configuration settings for the internal router and ensure that all necessary parameters are correctly set up.
  Agent Availability: Verify that there are agents available and properly assigned to handle the requests. This may involve checking user assignments and roles.
  Review Routing Rules: Examine the routing rules defined in the system to ensure they are correctly set up to match the incoming requests.
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide insights into what went wrong during the agent determination process.
  System Restart: In some cases, restarting the relevant services or the entire system may resolve transient issues.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of SAP you are using for any known issues or patches.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the BCOM_IR001 error in your SAP environment.