How To Fix BCOM_IR003 - Agent determination is carried out with scenario &1

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 003

• Message text: Agent determination is carried out with scenario &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR003 - Agent determination is carried out with scenario &1 ?

  The SAP error message BCOM_IR003 indicates that agent determination is being carried out for a specific scenario, but it does not provide a specific agent or the determination process has not been completed successfully. This message is typically related to the Business Communication Management (BCM) or the Interaction Record (IR) in SAP CRM.
  Cause:
  
  Missing Configuration: The agent determination configuration for the specific scenario may not be set up correctly in the system.
  No Agents Available: There may be no agents available for the determined criteria, which means that the system cannot find a suitable agent to assign.
  Authorization Issues: The user or the agents may not have the necessary authorizations to be considered for agent determination.
  Incorrect Scenario: The scenario being used for agent determination may not be correctly defined or may not exist in the system.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration for agent determination.
  Ensure that the agent determination rules are correctly defined for the specific scenario you are working with.
  
  
  
  Review Agent Assignment:
  
  Check if there are agents assigned to the relevant organizational units or roles that are expected to handle the scenario.
  Use transaction BP to verify the business partner roles and ensure they are correctly assigned.
  
  
  
  Test Agent Determination:
  
  Use the transaction CRMD_ORDER or relevant transaction to test the agent determination process manually and see if it returns any agents.
  Check the logs for any errors or warnings that might indicate what went wrong during the determination process.
  
  
  
  Authorization Check:
  
  Ensure that the users and agents involved have the necessary authorizations to be part of the agent determination process.
  Use transaction SU53 to check for any authorization failures after attempting the agent determination.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to agent determination for any specific requirements or known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO for configuration
  CRMD_ORDER for managing interaction records
  BP for business partner management
  SU53 for authorization checks
  
  
  
  SAP Notes: Check SAP Notes for any updates or patches related to agent determination issues.
  
  
  Community Forums: Consider visiting SAP Community forums or other user groups for insights from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to identify the cause of the BCOM_IR003 error and implement a solution to resolve it.