How To Fix BCOM_IR003 - Agent determination is carried out with scenario &1

BCOM_IR003 - Overview

• Message type: E = Error

• Message class: BCOM_IR - Messages for interaction routing

• Message number: 003

• Message text: Agent determination is carried out with scenario &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_IR003 - Agent determination is carried out with scenario &1 ?

  The SAP error message BCOM_IR003 indicates that agent determination is being carried out for a specific scenario, but it does not provide a specific agent or the determination process has not been completed successfully. This message is typically related to the Business Communication Management (BCM) or the Interaction Record (IR) in SAP CRM.
  
  Cause:
  
  Missing Configuration: The agent determination configuration for the specific scenario may not be set up correctly in the system.
  No Agents Available: There may be no agents available for the determined criteria, which means that the system cannot find a suitable agent to assign.
  Authorization Issues: The user or the agents may not have the necessary authorizations to be considered for agent determination.
  Incorrect Scenario: The scenario being used for agent determination may not be correctly defined or may not exist in the system.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration for agent determination.
  Ensure that the