How To Fix BCOM_EC_R108 - The agent group '&3' contains too many agents

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_EC_R - BCOM RBR: Messages for Return Codes of Router

• Message number: 108

• Message text: The agent group '&3' contains too many agents

What causes this issue?

The routing server has an upper limit for the number of agents in an
agent group. For more information, see the server documentation. The
agent group to be downloaded has exceeded this number.
The server concerned is '&V1&'.
Further information:
Message from external software component: &V2&
<DS:REPO.RSRTRCDSP>BCOM Rule-Based Routing Trace</>

System Response

The function was not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_EC_R108 - The agent group '&3' contains too many agents ?

  The SAP error message BCOM_EC_R108 indicates that the specified agent group contains too many agents. This error typically arises in the context of SAP Business Communication Management (BCM) or SAP Contact Center environments, where there are limitations on the number of agents that can be assigned to a particular agent group.
  Cause:
  
  Exceeding Limitations: Each agent group has a predefined limit on the number of agents that can be assigned. If this limit is exceeded, the system will throw this error.
  Configuration Issues: The configuration settings for the agent group may not align with the expected limits, leading to this error.
  System Constraints: The underlying system architecture may impose constraints on the number of agents due to performance considerations.
  
  Solution:
  
  
  Review Agent Group Configuration:
  
  Check the configuration settings for the agent group in the SAP system.
  Verify the maximum number of agents allowed for that group and compare it with the current number of agents assigned.
  
  
  
  Reduce the Number of Agents:
  
  If the agent group exceeds the limit, consider removing some agents from the group to bring the count within the allowed limit.
  
  
  
  Create Additional Agent Groups:
  
  If you need to accommodate more agents, consider creating additional agent groups to distribute the agents more evenly.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files for specific details on the limitations and configurations for agent groups.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you need further assistance, consider reaching out to SAP support for guidance tailored to your specific system configuration.
  
  
  
  Related Information:
  
  Agent Group Management: Understanding how to manage agent groups effectively can help prevent this error in the future.
  Performance Considerations: Be aware of the performance implications of having too many agents in a single group, as it may affect system performance and response times.
  System Updates: Ensure that your SAP system is up to date, as newer versions may have different limitations or improved functionalities regarding agent management.
  
  By following these steps, you should be able to resolve the BCOM_EC_R108 error and manage your agent groups more effectively.