How To Fix BCOM_EC_R110 - The agent group '&3' does not exist on the routing server '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_EC_R - BCOM RBR: Messages for Return Codes of Router

• Message number: 110

• Message text: The agent group '&3' does not exist on the routing server '&1'

What causes this issue?

It concerns server '&V1&'.
Further information:
Message from external software component: &V2&
<DS:REPO.RSRTRCDSP>BCOM Rule-Based Routing Trace</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_EC_R110 - The agent group '&3' does not exist on the routing server '&1' ?

  The SAP error message BCOM_EC_R110 indicates that there is an issue with the configuration of the routing server in relation to the agent group specified in the error message. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Non-Existent Agent Group: The agent group specified in the error message (&3) does not exist on the routing server (&1). This could be due to a misconfiguration or a typo in the agent group name.
  Routing Server Configuration: The routing server may not be properly configured to recognize the specified agent group. This could happen if the agent group was deleted or if there was a change in the server configuration.
  Network Issues: There may be network connectivity issues preventing the routing server from accessing the agent group information.
  System Synchronization: If there are multiple systems or instances, there may be a synchronization issue where the agent group exists in one instance but not in another.
  
  Solution:
  
  Verify Agent Group: Check the configuration of the routing server to ensure that the agent group (&3) exists. You can do this by accessing the relevant configuration settings in the SAP system.
  Create or Restore Agent Group: If the agent group does not exist, you may need to create it or restore it from a backup if it was deleted.
  Check Routing Server Configuration: Ensure that the routing server is correctly configured to recognize the agent group. This may involve checking the routing server settings and ensuring that they are aligned with the agent group configuration.
  Network Connectivity: Verify that there are no network issues preventing communication between the routing server and the agent group.
  System Synchronization: If you are working in a multi-system environment, ensure that all systems are synchronized and that the agent group exists in all relevant instances.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on configuring agent groups and routing servers.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support Forums: Consider visiting SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to contact SAP support for further assistance.