How To Fix BCOM_EC_R109 - The agent group '&3' contains unknown agents

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_EC_R - BCOM RBR: Messages for Return Codes of Router

• Message number: 109

• Message text: The agent group '&3' contains unknown agents

What causes this issue?

All agents that are contained in an agent group have to be known to the
routing server. For more information, see the routing server
documentation. The agent group to be downloaded contains agents that
are not yet known to the routing server.
The server concerned is '&V1&'.
Further information:
Message from external software component: &V2&
<DS:REPO.RSRTRCDSP>BCOM Rule-Based Routing Trace</>

System Response

The function was not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_EC_R109 - The agent group '&3' contains unknown agents ?

  The SAP error message BCOM_EC_R109 indicates that there are unknown agents in the specified agent group. This typically occurs in the context of SAP Business Communication Management (BCM) or SAP Business Process Management (BPM) when the system is trying to process a communication or workflow involving agents that are not recognized or have not been properly defined in the system.
  Cause:
  
  Missing Agent Definitions: The agents that are supposed to be part of the specified agent group may not be defined in the system.
  Incorrect Agent Group Configuration: The agent group may have been configured incorrectly, leading to references to agents that do not exist.
  Data Consistency Issues: There may be inconsistencies in the database or configuration settings that lead to the system not recognizing certain agents.
  Transport Issues: If the agent group was transported from another system, there may have been issues during the transport process that caused some agents to be lost or not recognized.
  
  Solution:
  
  Check Agent Definitions: Verify that all agents in the specified agent group are correctly defined in the system. You can do this by navigating to the relevant configuration area in SAP and checking the agent definitions.
  Review Agent Group Configuration: Ensure that the agent group is configured correctly and that all agents listed in the group are valid and active.
  Recreate or Update Agent Group: If there are issues with the current agent group, consider recreating it or updating it to ensure that it only contains valid agents.
  Database Consistency Check: Perform a consistency check on the database to identify and resolve any inconsistencies that may be causing the issue.
  Transport Validation: If the agent group was transported from another system, validate the transport logs to ensure that all necessary objects were transported correctly.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) or SWI1 (Work Item Selection) to investigate further.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for BCM or BPM for detailed information on agent management and configuration.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation, or reach out to SAP support for assistance.