How To Fix AY361 - Communication error occurred during search for related objects

SAP Error Message - Details

• Message type: E = Error

• Message class: AY - Deprec. simulation - maint. module (AIPS) /gen. master data

• Message number: 361

• Message text: Communication error occurred during search for related objects

What causes this issue?

The asset value display tried to find objects related to the asset
currently displayed. A communication error occurred during the
asynchronous RFC call.

System Response

Objects related to the asset cannot be displayed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AY361 - Communication error occurred during search for related objects ?

  The SAP error message AY361, which states "Communication error occurred during search for related objects," typically indicates a problem with the communication between the SAP system and the database or another system component. This error can occur in various contexts, such as when trying to retrieve related objects in a transaction or during data processing.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP application server and the database or other systems.
  Database Locking: The database might be locked or experiencing issues that prevent it from processing requests.
  Configuration Issues: Incorrect configuration settings in the SAP system or the database can lead to communication errors.
  System Load: High system load or resource constraints can cause timeouts or failures in communication.
  Transport Layer Issues: Problems in the transport layer, such as firewall settings or proxy configurations, can disrupt communication.
  Software Bugs: There may be bugs in the SAP software or the underlying database that lead to this error.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP application server and the database. You can use tools like ping or traceroute to diagnose connectivity.
  Review System Logs: Check the SAP system logs (transaction SM21) and the database logs for any error messages or warnings that could provide more context about the issue.
  Database Health Check: Perform a health check on the database to ensure it is running correctly and not experiencing locking or performance issues.
  Configuration Review: Verify the configuration settings in both the SAP system and the database to ensure they are correct and compatible.
  Monitor System Performance: Use transaction ST03N to monitor system performance and identify any bottlenecks or high resource usage that could be causing the issue.
  Restart Services: If the issue persists, consider restarting the relevant services (e.g., SAP application server, database) to clear any temporary issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message.
  Contact SAP Support: If the problem cannot be resolved with the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SM37 (Job Monitoring) to help diagnose the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to the specific module or functionality you are working with, as there may be additional troubleshooting steps or considerations.
  
  By following these steps, you should be able to identify the root cause of the AY361 error and implement an appropriate solution.