How To Fix APAR_EBPP_SERVICES012 - Inserted open amount &1 of the ClearedItem &2 is incorrect (&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: APAR_EBPP_SERVICES - Biller Direct Service enabling

• Message number: 012

• Message text: Inserted open amount &1 of the ClearedItem &2 is incorrect (&3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message APAR_EBPP_SERVICES012 - Inserted open amount &1 of the ClearedItem &2 is incorrect (&3) ?

  The SAP error message APAR_EBPP_SERVICES012 typically indicates an issue with the open amount being processed in the context of electronic bill presentment and payment (EBPP) services. This error suggests that the inserted open amount for a cleared item does not match the expected value, which can occur due to various reasons.
  Cause:
  
  Data Mismatch: The open amount being inserted does not match the expected amount for the cleared item. This could be due to incorrect data being sent from the source system or a mismatch in the amounts recorded in the database.
  Cleared Item Issues: The cleared item may have been modified or deleted after the initial processing, leading to discrepancies in the amounts.
  Configuration Errors: There may be configuration issues in the EBPP settings or related modules that affect how amounts are calculated or processed.
  Timing Issues: If there are timing issues where the cleared item is being processed while updates are being made, it could lead to inconsistencies.
  
  Solution:
  
  Verify Data: Check the amounts being sent for the cleared item against the amounts recorded in the system. Ensure that the open amount matches the expected value.
  Review Cleared Items: Investigate the status of the cleared item in question. Ensure that it has not been altered or deleted after the initial processing.
  Check Configuration: Review the configuration settings for the EBPP services to ensure that they are set up correctly and that there are no discrepancies in how amounts are calculated.
  Error Logs: Look into the application logs for more detailed error messages that could provide additional context on why the error is occurring.
  Testing: If possible, replicate the issue in a test environment to better understand the conditions that lead to the error.
  Consult Documentation: Refer to SAP documentation or support notes related to EBPP services for any known issues or patches that may address this error.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., FB03 for document display, FBL1N for vendor line items) to investigate the cleared items and their amounts.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.