How To Fix AM697 - There must be a letter in the &2 place of P.O. box postal code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: AM - Business Address Services

• Message number: 697

• Message text: There must be a letter in the &2 place of P.O. box postal code &1

INCLUDE ADDR_MSG_POSTAL_CODE_UK_001

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AM697 - There must be a letter in the &2 place of P.O. box postal code &1 ?

  The SAP error message AM697 indicates that there is an issue with the postal code format in the address data, specifically related to the P.O. box postal code. The error message states that there must be a letter in a specific position of the postal code.
  Cause:
  The error typically arises when the postal code entered for a P.O. box does not conform to the expected format. In many countries, postal codes have specific formats that may require letters in certain positions. If the postal code is purely numeric or does not include a letter where it is expected, this error will be triggered.
  Solution:
  To resolve this error, you should:
  
  
  Check the Postal Code Format: Verify the postal code you are entering for the P.O. box. Ensure that it includes the required letters in the specified positions as per the postal code format for the relevant country.
  
  
  Correct the Entry: If the postal code is incorrect, update it with the correct format. Make sure to follow the local postal code conventions.
  
  
  Consult Documentation: If you are unsure about the correct format, consult the postal service documentation for the specific country or region to understand the required format for postal codes.
  
  
  SAP Configuration: If the error persists even with the correct postal code, it may be necessary to check the SAP configuration settings related to address formats. This may involve consulting with your SAP Basis or technical team to ensure that the address validation rules are set up correctly.
  
  
  Related Information:
  
  Country-Specific Formats: Different countries have different postal code formats. For example, in Canada, postal codes are alphanumeric (e.g., A1A 1A1), while in the United States, they are numeric (e.g., 12345) but can also include a ZIP+4 format (e.g., 12345-6789).
  Address Validation: SAP may have built-in address validation rules that enforce specific formats for postal codes. Understanding these rules can help prevent similar errors in the future.
  User Training: Providing training to users on how to correctly enter address information can help reduce the occurrence of such errors.
  
  By following these steps, you should be able to resolve the AM697 error and ensure that postal codes are entered correctly in the system.