How To Fix AJ562 - Contract &1: Error during re-billing (contract/customer change)

SAP Error Message - Details

• Message type: E = Error

• Message class: AJ - Billing program

• Message number: 562

• Message text: Contract &1: Error during re-billing (contract/customer change)

What causes this issue?

You have tried to undo a contract change or customer change that was
carried out in error.
Reversal and a re-billing are performed internally. Error occurred
during re-billing.
In this case you must repeat the total procedure due to technical
reasons.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Perform the required activities manually.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AJ562 - Contract &1: Error during re-billing (contract/customer change) ?

  The SAP error message AJ562 indicates that there is an issue during the re-billing process related to a contract or customer change. This error typically arises in the context of SAP's Contract Accounts Receivable and Payable (FI-CA) module, which is used for managing customer accounts and billing processes.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Data Inconsistencies: There may be inconsistencies in the contract or customer data that prevent the system from processing the re-billing correctly.
  Missing Information: Required fields or information may be missing in the contract or customer master data.
  Incorrect Configuration: Configuration settings related to billing or contract management may not be set up correctly.
  Status Issues: The contract or customer may be in a status that does not allow for re-billing (e.g., blocked, inactive).
  Dependencies on Other Documents: There may be dependencies on other documents or transactions that need to be resolved before re-billing can occur.
  
  Solution:
  To resolve the AJ562 error, you can take the following steps:
  
  
  Check Contract and Customer Data:
  
  Verify that all required fields in the contract and customer master data are filled out correctly.
  Ensure that there are no inconsistencies in the data.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to billing and contract management in the SAP system to ensure they are set up correctly.
  
  
  
  Examine Status:
  
  Check the status of the contract and customer. If they are blocked or inactive, you may need to change their status to allow for re-billing.
  
  
  
  Analyze Logs and Messages:
  
  Look at the detailed logs and messages in the SAP system to identify any specific issues that are causing the error. This can provide more context on what needs to be fixed.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the AJ562 error for any specific guidance or known issues.
  
  
  
  Testing:
  
  After making changes, perform a test re-billing to ensure that the issue has been resolved.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error details and any steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FPL9 (for contract management) and FBL5N (for customer account display) to help in troubleshooting.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the AJ562 error during the re-billing process.