How To Fix AJ544 - Doc. no. &1: Adj. rev. (cust./cont. change) only poss. for zero bill

SAP Error Message - Details

• Message type: E = Error

• Message class: AJ - Billing program

• Message number: 544

• Message text: Doc. no. &1: Adj. rev. (cust./cont. change) only poss. for zero bill

What causes this issue?

You have tried to undo the adjustment reversal for contract/customer
change for billing document &V1&.
This is only possible if the <LS>No invoicing</> field in the billing
document is also selected.
This may be the case, for example, in zero billings for
contract/customer change..

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE ISU_KORR OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AJ544 - Doc. no. &1: Adj. rev. (cust./cont. change) only poss. for zero bill ?

  The SAP error message AJ544 indicates that an adjustment revenue document (related to customer or contract changes) can only be processed for a billing document that has a zero amount. This error typically arises in the context of revenue recognition and billing processes within SAP, particularly in the SAP Convergent Charging (SAP CC) or SAP Contract Accounts Receivable and Payable (SAP FI-CA) modules.
  Cause:
  
  Non-Zero Billing Document: The primary cause of this error is that the billing document you are trying to adjust has a non-zero amount. Adjustments to revenue are only allowed when the original billing document has a zero amount.
  Incorrect Document Type: The document type being used may not support adjustments for non-zero amounts.
  Configuration Issues: There may be configuration settings in the system that restrict adjustments under certain conditions.
  
  Solution:
  
  Check Billing Document Amount: Verify the amount of the billing document. If it is non-zero, you will need to either reverse the billing document or create a new billing document with a zero amount before making the adjustment.
  Use Correct Document Type: Ensure that you are using the correct document type that allows for adjustments. If necessary, consult with your SAP administrator or functional consultant to confirm the document type settings.
  Adjust Configuration: If adjustments for non-zero amounts are required for your business process, you may need to review and potentially adjust the configuration settings in SAP. This may involve working with your SAP functional team to ensure that the system is set up to allow the necessary adjustments.
  Consult Documentation: Review SAP documentation or notes related to the specific error message for additional context and guidance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF02 (Change Billing Document) or FBL5N (Customer Line Item Display) to help in troubleshooting.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to perform adjustments on billing documents.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP support team for further assistance.