How To Fix AD23007 - Object hierarchy couldn't be determined for sales item &1/&2

SAP Error Message - Details

• Message type: E = Error

• Message class: AD23 - Bill Print Processor

• Message number: 007

• Message text: Object hierarchy couldn't be determined for sales item &1/&2

What causes this issue?

Output hierarchy for sales item &V1&/&V2& was to be determined from the
dynamic items. An error occured during the object structure
determination.
Possible cause is an incorrect account assignment of the sales item.

System Response

Output cannot be issued.

How to fix this error?

Check the account assignment and object hierarchy for item &V1&/&V2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AD23007 - Object hierarchy couldn't be determined for sales item &1/&2 ?

  The SAP error message AD23007, which states "Object hierarchy couldn't be determined for sales item &1/&2," typically occurs in the context of sales order processing or when dealing with sales documents in SAP. This error indicates that the system is unable to determine the hierarchy of the specified sales item, which can be due to various reasons.
  Causes:
  
  Missing Master Data: The sales item may be missing necessary master data, such as material master records, customer master records, or sales area data.
  Incorrect Configuration: The configuration settings for the sales organization, distribution channel, or division may not be set up correctly.
  Hierarchy Settings: The hierarchy settings for the sales item may not be defined in the system, leading to the inability to determine the hierarchy.
  Data Inconsistencies: There may be inconsistencies in the data related to the sales item, such as missing or incorrect entries in related tables.
  Authorization Issues: The user may not have the necessary authorizations to access the required data for the sales item.
  
  Solutions:
  
  Check Master Data: Verify that all necessary master data for the sales item is complete and correctly maintained. This includes checking the material master, customer master, and sales area data.
  Review Configuration: Ensure that the configuration for the sales organization, distribution channel, and division is correctly set up in the system.
  Define Hierarchy: If the hierarchy for the sales item is not defined, you may need to create or update the hierarchy settings in the system.
  Data Consistency Check: Perform a data consistency check to identify and resolve any inconsistencies in the related data.
  Authorization Check: Ensure that the user has the necessary authorizations to access the data related to the sales item.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like MM03 (Material Master), VD03 (Customer Master), or VA03 (Display Sales Order) to check the relevant master data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Debugging: If the issue persists, consider debugging the process to identify where the hierarchy determination is failing.
  Consult Documentation: Review SAP documentation or help resources for more detailed information on sales order processing and hierarchy determination.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.