How To Fix AD23004 - Structure for sales item &1/&2 couldn't be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: AD23 - Bill Print Processor

• Message number: 004

• Message text: Structure for sales item &1/&2 couldn't be determined

What causes this issue?

Output hierarchy for sales item &V1&/&V2& was to be determined from the
dynamic items. An error occured during structuring for field &V3&.

System Response

Output cannot be issued.

How to fix this error?

Check the DIP profile structuring settings for item &V1&/&V2& and field
&V3&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message AD23004 - Structure for sales item &1/&2 couldn't be determined ?

  The SAP error message AD23004 indicates that the system is unable to determine the structure for a sales item in the context of a sales order or related document. This error typically arises in the context of sales and distribution (SD) processes, particularly when dealing with sales documents, item categories, or when trying to access specific data related to sales items.
  Cause:
  
  Missing Configuration: The structure for the sales item may not be properly configured in the system. This could be due to missing entries in the relevant customizing tables.
  Incorrect Item Category: The item category used in the sales document may not be correctly defined or may not have a corresponding structure.
  Data Inconsistencies: There may be inconsistencies in the master data or transaction data that prevent the system from determining the correct structure.
  Custom Development Issues: If there are custom developments or enhancements in the system, they may not be correctly handling the sales item structures.
  
  Solution:
  
  
  Check Item Category Configuration:
  
  Go to the transaction code VOV4 to check the configuration of the item category used in the sales document. Ensure that the item category is correctly defined and has the necessary settings.
  
  
  
  Review Sales Document Configuration:
  
  Check the configuration for the sales document type in transaction code VOTXN to ensure that it is set up correctly and that the item categories are assigned properly.
  
  
  
  Verify Master Data:
  
  Ensure that the material master and customer master data are correctly maintained. Check for any missing or incorrect entries that could affect the sales item structure.
  
  
  
  Check for Custom Code:
  
  If there are any custom enhancements or user exits related to sales order processing, review the code to ensure that it is not interfering with the standard processing of sales items.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the system is failing to determine the structure. This may require technical expertise.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to test and replicate the issue.
  SAP Documentation: Review SAP documentation related to sales order processing and item category configuration for a deeper understanding of the underlying processes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.