How To Fix 9J115 - External customer & is not in sales area & & &

SAP Error Message - Details

• Message type: E = Error

• Message class: 9J -

• Message number: 115

• Message text: External customer & is not in sales area & & &

What causes this issue?

The external debtor &V1& is not in the sales area:
VKORG: &V2&
VTWEG: &V3&
SPART: &V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 9J115 - External customer & is not in sales area & & & ?

  The SAP error message 9J115 indicates that the external customer you are trying to process is not assigned to the specified sales area. This typically occurs in scenarios where you are attempting to create or process sales documents (like sales orders, quotations, etc.) for a customer that has not been properly set up in the relevant sales area.
  Cause:
  
  Missing Sales Area Assignment: The customer master record does not have an assignment for the sales area you are trying to use. A sales area is defined by the combination of Sales Organization, Distribution Channel, and Division.
  Incorrect Sales Area: The sales area you are trying to use may be incorrect or not applicable for the customer.
  Customer Master Data Issues: The customer master data may not be fully maintained or may have been incorrectly set up.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  Enter the customer number and check if the customer is assigned to the correct sales area (Sales Organization, Distribution Channel, and Division).
  
  
  
  Maintain Sales Area Assignment:
  
  If the customer is not assigned to the required sales area, you can add the assignment using transaction code XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  Ensure that you fill in all necessary details for the sales area, including Sales Organization, Distribution Channel, and Division.
  
  
  
  Verify Sales Document:
  
  Ensure that the sales document you are trying to create or process is using the correct sales area that matches the customer’s assignment.
  
  
  
  Consult with Your SAP Administrator:
  
  If you do not have the necessary permissions to make changes to customer master data, consult with your SAP administrator or the person responsible for maintaining customer data in your organization.
  
  
  
  Related Information:
  
  Sales Area Definition: A sales area in SAP is a combination of Sales Organization, Distribution Channel, and Division. Each customer must be assigned to a sales area to process sales transactions.
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  VD01: Create Customer (Sales Area)
  VD02: Change Customer (Sales Area)
  VD03: Display Customer (Sales Area)
  
  
  
  By following these steps, you should be able to resolve the error message 9J115 and successfully process your sales documents.