How To Fix 9J115 - External customer & is not in sales area & & &

9J115 - Overview

• Message type: E = Error

• Message class: 9J -

• Message number: 115

• Message text: External customer & is not in sales area & & &

What causes this issue?

The external debtor &V1& is not in the sales area:
VKORG: &V2&
VTWEG: &V3&
SPART: &V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 9J115 - External customer & is not in sales area & & & ?

  The SAP error message 9J115 indicates that the external customer you are trying to process is not assigned to the specified sales area. This typically occurs in scenarios where you are attempting to create or process sales documents (like sales orders, quotations, etc.) for a customer that has not been properly set up in the relevant sales area.
  
  Cause:
  
  Missing Sales Area Assignment: The customer master record does not have an assignment for the sales area you are trying to use. A sales area is defined by the combination of Sales Organization, Distribution Channel, and Division.
  Incorrect Sales Area: The sales area you are trying to use may be incorrect or not applicable for the customer.
  Customer Master Data Issues: The customer master data may not be fully maintained or may have been incorrectly set up.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to transaction code XD03 (Display Customer) or