How To Fix 9J114 - External customer & has been locked against document entry

9J114 - Overview

• Message type: E = Error

• Message class: 9J -

• Message number: 114

• Message text: External customer & has been locked against document entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 9J114 - External customer & has been locked against document entry ?

  The SAP error message 9J114 indicates that an external customer has been locked against document entry. This typically occurs when there are restrictions or issues related to the customer master data that prevent further transactions from being processed.
  
  Cause:
  
  
  Customer Locking: The customer account may be locked for various reasons, such as:
  
  The customer has been flagged for review or has outstanding issues.
  The customer is marked as inactive or blocked in the system.
  There may be a pending credit check or other compliance-related issues.
  
  
  
  Data Integrity Issues: There could be inconsistencies or errors in the customer master data that need to be resolved.
  
  
  Authorization Issues: The user attempting to process the transaction may not have the necessary permissions to access or modify the customer data.
  
  
  
  Solution:
  
  
  Check Customer Status:
  
  Go to the customer master data (transaction code XD03 for display).
  Check if the customer is marked as blocked or inactive. If so, you may need to unlock or reactivate the