How To Fix 9J114 - External customer & has been locked against document entry

SAP Error Message - Details

• Message type: E = Error

• Message class: 9J -

• Message number: 114

• Message text: External customer & has been locked against document entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 9J114 - External customer & has been locked against document entry ?

  The SAP error message 9J114 indicates that an external customer has been locked against document entry. This typically occurs when there are restrictions or issues related to the customer master data that prevent further transactions from being processed.
  Cause:
  
  
  Customer Locking: The customer account may be locked for various reasons, such as:
  
  The customer has been flagged for review or has outstanding issues.
  The customer is marked as inactive or blocked in the system.
  There may be a pending credit check or other compliance-related issues.
  
  
  
  Data Integrity Issues: There could be inconsistencies or errors in the customer master data that need to be resolved.
  
  
  Authorization Issues: The user attempting to process the transaction may not have the necessary permissions to access or modify the customer data.
  
  
  Solution:
  
  
  Check Customer Status:
  
  Go to the customer master data (transaction code XD03 for display).
  Check if the customer is marked as blocked or inactive. If so, you may need to unlock or reactivate the customer (transaction code XD02 for change).
  
  
  
  Review Locking Reasons:
  
  Investigate any notes or flags associated with the customer account that may indicate why it is locked.
  If the customer is locked due to credit issues, review the credit management settings.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to perform transactions related to the customer. This may involve checking user roles and permissions.
  
  
  
  Consult with Finance or Compliance Teams:
  
  If the customer is locked due to compliance or financial review, consult with the relevant teams to understand the reason and the steps needed to resolve the issue.
  
  
  
  System Logs:
  
  Check system logs or error messages for additional details that may provide insight into why the customer is locked.
  
  
  
  Contact SAP Support:
  
  If the issue persists and cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD02: Change Customer Master
  FD32: Display Customer Credit Management
  FD33: Change Customer Credit Management
  
  
  
  Documentation: Review SAP documentation related to customer master data management and credit management for more detailed procedures and guidelines.
  
  
  User Roles: Ensure that user roles are properly configured in accordance with the organization's policies to prevent unauthorized access or modifications.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.