How To Fix 8B791 - Document &1 &2 &3 has not been processed by the payment program

SAP Error Message - Details

• Message type: E = Error

• Message class: 8B - Localization (Brazil)

• Message number: 791

• Message text: Document &1 &2 &3 has not been processed by the payment program

What causes this issue?

The payment program has processed a credit memo that is related to
another document. However, this document has not been processed properly
by the payment program.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Analyse the payment run log and tables REGUH, REGUP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 8B791 - Document &1 &2 &3 has not been processed by the payment program ?

  The SAP error message 8B791 indicates that a specific document (identified by the document number and other parameters) has not been processed by the payment program. This error can occur for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Document Status: The document may be in a status that prevents it from being processed (e.g., it might be blocked for payment).
  Payment Program Configuration: The payment program may not be configured to include the document type or the vendor/customer associated with the document.
  Payment Run Parameters: The parameters set for the payment run may exclude the document based on selection criteria (e.g., payment method, company code).
  Document Date: The document date may fall outside the selection criteria defined in the payment run.
  Currency Issues: There may be currency-related issues, such as the document being in a currency that is not supported by the payment program.
  Clearing Issues: The document may have already been cleared or settled in a previous payment run.
  
  Solutions:
  
  Check Document Status: Review the status of the document in question. Ensure that it is not blocked for payment and is eligible for processing.
  Review Payment Program Configuration: Verify the configuration of the payment program to ensure that the document type and associated vendor/customer are included.
  Adjust Payment Run Parameters: Check the parameters used in the payment run. Ensure that the selection criteria allow for the inclusion of the document.
  Verify Document Dates: Ensure that the document date is within the range specified in the payment run parameters.
  Currency Check: Confirm that the currency of the document is supported by the payment program and that there are no currency conversion issues.
  Check for Previous Clearing: Investigate if the document has already been cleared in a previous payment run. If so, it will not be processed again.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like F110 (Automatic Payment Transactions) to run the payment program and check the logs for more details on why specific documents were not processed.
  Logs and Messages: Review the payment run logs for additional messages or warnings that may provide more context on the issue.
  SAP Notes: Check SAP Notes for any known issues or updates related to the payment program and this specific error message.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it. If the issue persists, consider reaching out to your SAP support team for further assistance.