How To Fix 8B693 - Service number & not found in service master

SAP Error Message - Details

• Message type: E = Error

• Message class: 8B - Localization (Brazil)

• Message number: 693

• Message text: Service number & not found in service master

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 8B693 - Service number & not found in service master ?

  The SAP error message 8B693 indicates that a specific service number is not found in the service master. This typically occurs when you are trying to process a service-related transaction, such as creating a purchase order or a service entry sheet, and the system cannot find the corresponding service number in the service master data.
  Cause:
  
  Missing Service Master Record: The service number you are trying to use has not been created in the service master.
  Incorrect Service Number: The service number entered may be incorrect or mistyped.
  Inactive Service Master Record: The service master record may exist but is inactive or not valid for the current transaction.
  Authorization Issues: The user may not have the necessary authorizations to view or access the service master data.
  
  Solution:
  
  
  Check Service Master Data:
  
  Go to transaction code AC03 (Display Service Master) or AC01 (Create Service Master) to check if the service number exists.
  If it does not exist, you will need to create it using transaction code AC01.
  
  
  
  Verify Service Number:
  
  Double-check the service number you are entering for any typos or errors.
  Ensure that you are using the correct service number format.
  
  
  
  Activate Service Master Record:
  
  If the service master record exists but is inactive, you may need to activate it or ensure it is valid for the relevant purchasing organization or plant.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to access the service master data. You may need to contact your SAP security team if you suspect authorization issues.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines provided by your organization regarding service master data management.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  AC01: Create Service Master
  AC03: Display Service Master
  ME21N: Create Purchase Order
  ML81N: Create Service Entry Sheet
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  User Training: Ensure that users are trained on how to properly create and manage service master records to prevent this error in the future.
  
  
  By following these steps, you should be able to resolve the error message 8B693 and successfully process your service-related transactions in SAP.