How To Fix 68192 - Customer & cannot be posted with alternative payee

SAP Error Message - Details

• Message type: E = Error

• Message class: 68 - Message for DARWIN Loans (continued)

• Message number: 192

• Message text: Customer & cannot be posted with alternative payee

What causes this issue?

The indicator "Alternative payee allowed in document ?" is missing in
the customer master record. The dispositions for this customer are thus
not permitted. This would otherwise cause the problem "Bank details for
business partner not permissible" during the payment run.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 68192 - Customer & cannot be posted with alternative payee ?

  The SAP error message 68192, which states "Customer & cannot be posted with alternative payee," typically occurs when there is an attempt to post a transaction involving a customer account that has been set up with an alternative payee. This error is often related to the configuration of customer accounts and the way payments are processed in the system.
  Cause:
  
  Alternative Payee Configuration: The customer account may be configured to use an alternative payee, which means that payments should be directed to a different account rather than the customer’s own account.
  Posting Restrictions: The system may have restrictions in place that prevent postings to customer accounts that are set up with alternative payees.
  Transaction Type: The type of transaction being posted may not be compatible with the alternative payee setup.
  
  Solution:
  
  Check Customer Master Data: Review the customer master data to confirm if the alternative payee is correctly set up. You can do this by navigating to the customer account in the SAP system and checking the relevant fields.
  Adjust Posting Method: If the transaction does not require an alternative payee, consider changing the posting method to use the customer’s own account instead.
  Consult Configuration Settings: If you have access to configuration settings, check the settings related to customer accounts and alternative payees. Ensure that the settings align with your business processes.
  Use Correct Transaction Codes: Ensure that you are using the correct transaction codes for posting payments or invoices that are compatible with alternative payee setups.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance. They may provide insights specific to your system configuration.
  
  Related Information:
  
  Documentation: Refer to SAP documentation for details on customer account management and alternative payee configurations.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD01 (Create Customer), FD02 (Change Customer), and FBL5N (Customer Line Item Display) to manage customer accounts effectively.
  User Roles and Authorizations: Ensure that the user attempting the posting has the necessary authorizations to perform transactions involving alternative payees.
  
  By following these steps, you should be able to resolve the error and successfully post transactions involving customers with alternative payees.