How To Fix 68189 - Error in partner-/customer determination

SAP Error Message - Details

• Message type: E = Error

• Message class: 68 - Message for DARWIN Loans (continued)

• Message number: 189

• Message text: Error in partner-/customer determination

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 68189 - Error in partner-/customer determination ?

  The SAP error message 68189, "Error in partner/customer determination," typically occurs during the processing of sales documents, such as sales orders or quotations, when the system is unable to determine the appropriate partner functions (like sold-to party, ship-to party, bill-to party, etc.) or customer data.
  Causes:
  
  Missing Master Data: The customer master data may be incomplete or missing essential information required for partner determination.
  Partner Determination Procedure: The partner determination procedure may not be correctly configured or assigned to the sales document type.
  Inconsistent Data: There may be inconsistencies in the data between the customer master and the sales document.
  Sales Area Configuration: The sales area (Sales Organization, Distribution Channel, Division) may not be properly set up or may not match the customer data.
  Customizing Issues: Customizing settings in the partner determination procedure may not be correctly defined.
  
  Solutions:
  
  Check Customer Master Data: Ensure that the customer master data is complete and correctly maintained. Verify that all necessary partner functions are filled out.
  Review Partner Determination Procedure: Check the partner determination procedure assigned to the sales document type. Ensure that it includes the necessary partner functions and that the sequence is correct.
  Validate Sales Area: Confirm that the sales area is correctly configured and that the customer is assigned to the appropriate sales area.
  Customizing Settings: Review the customizing settings for partner determination in the SPRO transaction. Ensure that the partner functions are correctly defined and that the determination procedure is properly assigned.
  Transaction Logs: Use transaction codes like VOTXN to analyze the partner determination logs for more detailed error messages that can help identify the specific issue.
  Testing: After making changes, test the sales document creation process to ensure that the error is resolved.
  
  Related Information:
  
  Transaction Codes: 
  
  VD03 - Display Customer Master
  VOTXN - Partner Determination Procedure
  SPRO - Customizing Implementation Guide
  
  
  Documentation: Refer to SAP Help documentation for detailed information on partner determination and customer master data management.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to error 68189.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional insights.