How To Fix >6821 - Not possible to logically delete inbound correspondence &1

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 821

• Message text: Not possible to logically delete inbound correspondence &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message >6821 - Not possible to logically delete inbound correspondence &1 ?

  The SAP error message "6821 Not possible to logically delete inbound correspondence &1" typically occurs in the context of managing inbound correspondence in SAP systems, particularly in modules related to customer relationship management (CRM) or similar areas where correspondence is tracked.
  Cause:
  The error message indicates that the system is unable to logically delete the specified inbound correspondence item (denoted by &1). This can happen for several reasons, including:
  
  
  Status of the Correspondence: The correspondence may be in a status that does not allow for deletion. For example, if it has already been processed or is linked to other documents, it may be locked from deletion.
  
  
  Authorization Issues: The user may not have the necessary authorizations to perform the deletion action on the correspondence.
  
  
  System Configuration: There may be specific configuration settings in the SAP system that prevent the deletion of certain types of correspondence.
  
  
  Data Integrity Constraints: The system may have integrity constraints that prevent the deletion of correspondence that is linked to other records or processes.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Status: Verify the status of the inbound correspondence. If it is in a status that does not allow deletion, you may need to change its status or resolve any dependencies before attempting to delete it.
  
  
  Review Authorizations: Ensure that the user attempting to delete the correspondence has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  
  
  Consult Configuration: Review the configuration settings related to inbound correspondence in your SAP system. This may involve checking transaction codes related to correspondence management or consulting with your SAP Basis or functional team.
  
  
  Check for Dependencies: Investigate if the correspondence is linked to other documents or processes. If it is, you may need to address those dependencies before deletion.
  
  
  Use Transaction Codes: If applicable, use transaction codes like SARA (Archive Administration) or SCDO (Data Object Management) to manage the correspondence and check for archiving options.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this error message for additional insights or specific instructions.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing correspondence, such as CRM_ORDER, CRM_DNO_MONITOR, or others specific to your SAP module.
  SAP Notes: Search for SAP Notes related to error message 6821 in the SAP Support Portal for any known issues or patches.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.