How To Fix >6402 - Correspondence not stored in optical document archive

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 402

• Message text: Correspondence not stored in optical document archive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >6402 - Correspondence not stored in optical document archive ?

  The SAP error message 6402: "Correspondence not stored in optical document archive" typically indicates that there was an issue with storing a document in the Optical Document Archive (ODA) system. This can occur in various SAP modules, particularly in the context of document management and archiving.
  Causes:
  
  Configuration Issues: The ODA may not be properly configured in the SAP system. This includes settings related to the archive object, storage system, or document type.
  Authorization Problems: The user may not have the necessary authorizations to store documents in the ODA.
  Technical Errors: There may be technical issues such as network problems, database issues, or problems with the ODA itself.
  Document Format Issues: The document being processed may not be in a supported format for archiving.
  Missing Parameters: Required parameters for the archiving process may be missing or incorrectly set.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the Optical Document Archive in the SAP system. Ensure that the archive object and storage system are correctly set up.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform archiving operations. This can be checked in transaction SU53 or by consulting with your security team.
  Check Logs: Review the application logs (transaction SLG1) for any additional error messages or details that can provide insight into the issue.
  Test Connectivity: Ensure that there are no network issues preventing communication with the ODA. Test the connection to the archive server if applicable.
  Document Format: Verify that the document being archived is in a supported format. If necessary, convert the document to a compatible format.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) and OAC0 (Optical Archive Administration) for managing archiving processes.
  Documentation: Review SAP documentation related to Optical Document Archiving for best practices and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.