How To Fix >6404 - Unexpected error in displaying optical document archive

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 404

• Message text: Unexpected error in displaying optical document archive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >6404 - Unexpected error in displaying optical document archive ?

  The SAP error message 6404 ("Unexpected error in displaying optical document archive") typically indicates an issue with the integration or configuration of the Optical Document Archive (ODA) within the SAP system. This error can arise due to various reasons, including configuration issues, missing components, or problems with the underlying database or file system.
  Causes:
  
  Configuration Issues: The ODA may not be properly configured in the SAP system. This includes settings related to the document storage, retrieval, or display.
  Missing or Corrupted Files: The documents you are trying to access may be missing or corrupted in the archive.
  Authorization Issues: The user may not have the necessary permissions to access the documents in the ODA.
  Network Issues: If the ODA is hosted on a different server, network connectivity issues could prevent access.
  Database Issues: Problems with the database that stores the metadata or the documents themselves can lead to this error.
  Software Bugs: There may be bugs in the SAP software or the ODA component that lead to unexpected behavior.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the Optical Document Archive in the SAP system. Ensure that all paths and parameters are correctly set.
  Check Document Availability: Ensure that the documents you are trying to access are present in the archive and are not corrupted.
  Review Authorizations: Check the user authorizations to ensure that the user has the necessary permissions to access the ODA.
  Network Connectivity: If applicable, check the network connection to the server hosting the ODA. Ensure that there are no firewall or routing issues.
  Database Health Check: Perform a health check on the database to ensure it is functioning correctly. Look for any errors or issues in the database logs.
  SAP Notes and Patches: Check for any relevant SAP Notes or patches that address known issues with the ODA. Apply any necessary updates.
  Consult Logs: Review the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context for the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SCDO (for Document Management) or SARA (for Archive Administration) to manage and troubleshoot document archiving issues.
  SAP Documentation: Refer to the official SAP documentation for Optical Document Archive for detailed configuration and troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the error related to the Optical Document Archive in SAP.