How To Fix >6398 - Payment form creation only possible for one contract account

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 398

• Message text: Payment form creation only possible for one contract account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >6398 - Payment form creation only possible for one contract account ?

  The SAP error message 6398 ("Payment form creation only possible for one contract account") typically occurs in the context of payment processing in SAP, particularly when dealing with contract accounts in the SAP Convergent Charging (SAP CC) or SAP Contract Accounts Receivable and Payable (SAP FI-CA) modules. This error indicates that the system is trying to create a payment form for multiple contract accounts, which is not allowed.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Multiple Contract Accounts: The user is attempting to create a payment form for multiple contract accounts at once, which is not supported.
  Incorrect Configuration: There may be a configuration issue in the payment form settings or in the way contract accounts are set up.
  Data Entry Error: The user may have inadvertently selected multiple contract accounts when only one is allowed.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Single Contract Account: Ensure that you are only selecting one contract account when attempting to create the payment form. Review your selection criteria and make sure only one account is chosen.
  
  
  Check Configuration: Review the configuration settings for payment forms in the SAP system. Ensure that the settings allow for the creation of payment forms for the intended contract accounts.
  
  
  Review User Input: If you are using a custom transaction or report, check the input parameters to ensure that they are set correctly to handle only one contract account.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on creating payment forms and handling contract accounts.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with contract accounts and payment processing, such as FPAYH (Payment History) or FPL9 (Payment Form).
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be patches or updates that address this issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to create payment forms for contract accounts.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.