How To Fix >6397 - Creation of payment form not possible, amount is negative

SAP Error Message - Details

• Message type: E = Error

• Message class: >6 - Purchasing Document

• Message number: 397

• Message text: Creation of payment form not possible, amount is negative

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message >6397 - Creation of payment form not possible, amount is negative ?

  The SAP error message "6397 Creation of payment form not possible, amount is negative" typically occurs when there is an attempt to create a payment form (such as a check or electronic payment) with a negative amount. This situation can arise in various scenarios, such as when processing vendor payments, customer refunds, or other financial transactions.
  Cause:
  
  Negative Amount: The most straightforward cause is that the payment amount being processed is negative. This could happen due to incorrect data entry, misconfiguration, or a misunderstanding of the transaction type.
  Incorrect Payment Method: The payment method being used may not support negative amounts. For example, checks and certain electronic payment methods usually require positive amounts.
  Configuration Issues: There may be issues in the configuration of the payment program or the payment method settings in SAP.
  Document Errors: The underlying financial documents (invoices, credit memos, etc.) may have been incorrectly posted, leading to a negative payment amount.
  
  Solution:
  
  Check Payment Amount: Review the payment amount being processed. Ensure that it is a positive value. If it is negative, determine the reason and correct it.
  Review Payment Documents: Check the associated documents (invoices, credit memos) to ensure they are correctly posted and that the amounts are accurate.
  Adjust Payment Method: If the payment method does not support negative amounts, consider using a different method or adjusting the payment amount to be positive.
  Configuration Review: If the issue persists, review the configuration settings for the payment program and payment methods in SAP. Ensure that they are set up correctly to handle the types of transactions you are processing.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the payment program and any related settings.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like F110 (Automatic Payment Transactions) to review and process payments.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Permissions: Ensure that the user has the necessary permissions to create payment forms and that there are no restrictions in place that could lead to this error.
  Testing: If changes are made to configurations or documents, conduct tests in a development or quality assurance environment before applying changes in production.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in financial processes within SAP.