How To Fix 5Z247 - Error while locking personnel number

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 247

• Message text: Error while locking personnel number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z247 - Error while locking personnel number ?

  The SAP error message 5Z247, which indicates "Error while locking personnel number," typically occurs in the Human Capital Management (HCM) module when there is an issue with locking a personnel number (employee record) during a transaction. This can happen for various reasons, including:
  Causes:
  
  Concurrent Access: Another user or process is currently accessing or modifying the same personnel number, leading to a lock conflict.
  Database Lock: A database lock might be in place due to a previous transaction that did not complete successfully.
  Authorization Issues: The user may not have the necessary authorizations to lock the personnel number.
  System Configuration: There may be configuration issues in the system that prevent proper locking mechanisms from functioning.
  
  Solutions:
  
  Check for Concurrent Users: Verify if another user is currently working on the same personnel number. If so, wait for them to complete their transaction.
  Release Locks: Use transaction code SM12 to check for and release any locks on the personnel number. You can search for locks by entering the personnel number and checking if there are any active locks.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform actions on the personnel number. This can be checked in transaction SU53 or by consulting with your security team.
  System Logs: Check the system logs (transaction SM21) for any related errors or warnings that might provide more context on the issue.
  Restart the Transaction: Sometimes, simply restarting the transaction can resolve temporary issues.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and delete locks), SU53 (to check authorization issues), and SM21 (to view system logs).
  SAP Notes: Search for SAP Notes related to error 5Z247 in the SAP Support Portal for any specific patches or updates that may address the issue.
  Documentation: Review SAP documentation related to personnel administration and locking mechanisms for further insights.
  
  By following these steps, you should be able to diagnose and resolve the error related to locking the personnel number in SAP.