How To Fix 5Z246 - Internal error from enqueue server

SAP Error Message - Details

• Message type: E = Error

• Message class: 5Z - IS-HR/PSG Public Sector Payroll - Germany

• Message number: 246

• Message text: Internal error from enqueue server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5Z246 - Internal error from enqueue server ?

  The SAP error message 5Z246, which indicates an "Internal error from enqueue server," typically arises from issues related to the SAP enqueue server, which is responsible for managing locks in the SAP system. This error can occur due to various reasons, including:
  Causes:
  
  Enqueue Server Issues: The enqueue server may be down or not functioning correctly.
  Network Problems: There could be network connectivity issues between the application server and the enqueue server.
  Resource Limitations: The enqueue server may be running out of resources (e.g., memory, CPU).
  Configuration Errors: Incorrect configuration settings in the SAP system can lead to this error.
  Database Issues: Problems with the underlying database can also cause enqueue errors.
  Software Bugs: There may be bugs in the SAP kernel or other components that lead to this error.
  
  Solutions:
  
  Check Enqueue Server Status: Verify that the enqueue server is running. You can do this by checking the SAP system logs or using transaction codes like SM51 (to check the status of application servers) and SM12 (to check for locks).
  Restart Enqueue Server: If the enqueue server is down, restart it. This can often resolve temporary issues.
  Check Network Connectivity: Ensure that there are no network issues between the application server and the enqueue server. You can use tools like ping or traceroute to diagnose network problems.
  Monitor System Resources: Check the system resources on the enqueue server. If it is running low on memory or CPU, consider optimizing the server or increasing its resources.
  Review Configuration Settings: Ensure that the configuration settings for the enqueue server are correct. This includes checking parameters in the instance profile.
  Check for Software Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known bugs.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP Notes often provide detailed troubleshooting steps and solutions.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM21 (System Log), SM37 (Job Monitoring), and SM66 (Global Work Process Overview) for monitoring and troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Review SAP documentation related to the enqueue server and locking mechanisms for a deeper understanding of how they function.
  
  By following these steps, you should be able to diagnose and resolve the 5Z246 error in your SAP system.