How To Fix 5W367 - Forwarding is deactivated for task &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 367

• Message text: Forwarding is deactivated for task &1 &2

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5W367 - Forwarding is deactivated for task &1 &2 ?

  The SAP error message 5W367 indicates that forwarding is deactivated for a specific task in the system. This error typically arises in the context of workflow management or task processing within SAP, where a task cannot be forwarded to another user or agent due to configuration settings.
  Cause:
  The primary cause of this error message is that the forwarding functionality for the specified task (identified by the task IDs &1 and &2) has been disabled in the system settings. This can happen due to various reasons, such as:
  
  Configuration Settings: The task may have been configured to not allow forwarding in the workflow settings.
  User Authorizations: The user attempting to forward the task may not have the necessary authorizations to perform the action.
  Task Status: The status of the task may not permit forwarding (e.g., it may be in a completed or locked state).
  
  Solution:
  To resolve the error message 5W367, you can take the following steps:
  
  
  Check Task Configuration:
  
  Go to the workflow configuration settings in SAP (transaction code SWDD or SWU3).
  Look for the specific task using the task IDs provided in the error message.
  Verify if the forwarding option is enabled for that task. If it is not, you may need to adjust the settings to allow forwarding.
  
  
  
  Review User Authorizations:
  
  Ensure that the user trying to forward the task has the necessary authorizations. You can check this using transaction code SU53 or by reviewing the user's role assignments.
  If the user lacks the required permissions, you may need to update their roles or permissions accordingly.
  
  
  
  Check Task Status:
  
  Verify the current status of the task. If it is in a state that does not allow forwarding, you may need to take appropriate actions to change its status or handle it differently.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on the specific task and its configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SWDD (Workflow Builder), SWU3 (Automatic Workflow Customizing), SU53 (Authorization Check).
  Workflow Management: Understanding how workflows are configured and managed in SAP can help in troubleshooting similar issues.
  User Roles and Authorizations: Familiarity with SAP's authorization concept is crucial for resolving permission-related issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to enable forwarding for the specified task.